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Spa Therapist

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Lush

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Location:
United Kingdom , Cardiff

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

13.85 - 14.85 GBP / Hour
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Job Description:

As a LUSH Spa Therapist, you'll be responsible for delivering our range of unique and therapeutic spa treatments to our customers. You'll create a calming and welcoming atmosphere, ensuring each client feels pampered and rejuvenated. You'll also play a key role in promoting the spa and its offerings, acting as a brand ambassador for LUSH.

Job Responsibility:

  • Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction at all times
  • Maintain a thorough knowledge of all treatments offered, including contraindications, benefits, and aftercare advice
  • Adhere to strict hygiene and safety protocols, ensuring a clean and safe environment for both clients and colleagues
  • Be punctual and reliable, ensuring clients are seen on time and their treatment journey flows smoothly
  • Provide exceptional customer service, creating a welcoming and relaxing atmosphere for every client
  • Build rapport with clients, actively listening to their needs and preferences to personalise their experience
  • Offer expert advice on Lush products and treatments, recommending suitable options based on individual needs
  • Handle customer inquiries and feedback professionally and empathetically
  • Work collaboratively with the spa teams to ensure smooth and efficient operation of the spa
  • Communicate effectively with colleagues, sharing information and providing support as needed
  • Participate in team meetings and training sessions, contributing to the ongoing development of the spa
  • Actively promote spa treatments and products to clients, upselling add-on treatments and retail items where appropriate
  • Support the spa in achieving its business goals by driving awareness and encouraging bookings
  • Participate in promotional activities and events, representing the spa and the LUSH brand positively
  • Maintain a comprehensive knowledge of LUSH products and their benefits, confidently recommending suitable options to clients
  • Stay up-to-date on new product launches, treatment updates, and company initiatives
  • Participate in product knowledge training and actively seek opportunities to expand your expertise
  • Take responsibility for your own professional development, seeking out opportunities to enhance your skills and knowledge
  • Actively participate in training sessions and performance reviews, utilising feedback to improve your performance
  • Learn new treatments and techniques to expand your repertoire and offer a wider range of services to clients
  • When not performing treatments, provide support to the shop floor team, acting as an extension of the spa
  • Engage with customers on the shop floor, offering consultations and promoting spa treatments and products
  • Utilise time on the shop floor as a learning opportunity, observing colleagues, and expanding your product knowledge
  • Act as a brand ambassador for Lush, embodying the company's values and commitment to ethical and sustainable practices
  • Share your passion for Lush products and treatments with clients, inspiring them to discover the benefits of natural ingredients and handcrafted products
  • Participate in company-wide initiatives and campaigns, promoting the Lush brand and its ethical values

Requirements:

  • NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage
  • Availability to include Fridays and at least one weekend day
  • At least 1 year of practical work experience within a similar role and location performing body massages and facials
  • Excellent customer service and treatments
  • Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa
What we offer:
  • Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
  • Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
  • Enjoy 2 complimentary products of your choice per month
  • Available free handcare and mouthcare products during shifts for Spa Therapists
  • Team bonus scheme based on the overall sales of the store and spa
  • Pension scheme
  • Paid Birthday day off (if on working day)
  • 28 day holiday allowance (calculated on a pro-rata basis)
  • Supportive parental leave scheme - 6 months of full pay (primary caregiver)
  • Financial childcare support on return to work (depending on contracted hours)
  • Free Spa Therapist tunic
  • Employee assistance programme provided by Health Assured
  • Access to an online learning community
  • Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
  • Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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