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Deliver a wide range of spa treatments including massages, body treatments, and beauty services according to established standards and protocols, ensuring consistency, quality, and personalization in every service
Conduct professional consultations with Guests to understand their needs, preferences, and any contraindications, providing thoughtful recommendations on treatments, wellness programs, and retail products
Anticipate Guest needs, ascertain satisfaction, and respond promptly and appropriately to requests or concerns
Maintain accurate treatment records and communicate effectively with the Spa team to ensure seamless Guest experiences
Support the overall Spa operation, including set-up and breakdown of treatment areas, replenishment of supplies, and adherence to health, safety, and hygiene standards
Requirements
Professional certification in Massage Therapy, Beauty Therapy, or equivalent qualification
At least three years of experience in luxury spas, wellness resorts, or high-end hospitality environments, preferably in a similar position
International experience would represent an asset
Excellent attention to detail, strong interpersonal and relationship-building skills, ability to multitask with excellent organizational skills, be a team player, and bring your personal touch, warmth, and energy to our Guest experiences
Knowledge of wellness treatments, anatomy, skincare products, and spa protocols
Ability to communicate fluently in English and Italian
A professional appearance, positive attitude, and genuine passion for wellness and hospitality
Nice to have
International experience would represent an asset
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential