Spa Therapist Job at Four Seasons (Chiyoda-ku)

Job Description

The SPA Therapist position performs body treatments according to established protocols ensuring all guests experience pure peace and relaxation.

Job Responsibility

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Assist in other areas of the department as needed
To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule
Utilize the logbook and Book 4 time
Keep your work area neat, clean and quiet at all times
Utilize each of the rooms and provide information to guests about the services offered in the Spa as well as the Hotel
Utilize each of the retail products safety and accurately
Provide professional treatment on spa menu for any client
Provide amenities involved in the Spa treatment in order to customize and personalize the Spa journey
Respond properly in any hotel emergency or safety situation
To provide a friendly and professional service that always exceeds guest's expectations
To ensure the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety are executed
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
To attend training and meetings as and when required
Perform any additional duties as assigned by the Assistant Director of Spa
Provide after care advise to guests by using retail products
Assist next booking of guests
Promote membership program when it is required

Requirements

Ability to read, write and speak English
Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Demonstrate the ability to multi-task
Work in a safe, prudent and organized manner
Require a flexible schedule in order to accomplish all major responsibilities and tasks
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relate to spa
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software
Clear understanding of the purpose and reasons for internal controls
Understand and be familiar with hotel quality standards and service standards
Strong commitment to service

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