Spa Therapist Job at Four Seasons (Istanbul)

Job Description

In this vital role, you will perform a wide range of face and body treatments in a professional and gender-neutral manner, ensuring that every guest receives a relaxing, safe, and memorable experience that reflects the legendary Four Seasons standard of care. With warmth, attention to detail, and a deep understanding of wellness, you will help create an atmosphere of tranquility and rejuvenation for every guest who visits our Spa.

Job Responsibility

Deliver professional, high-quality massage, facial, hammam, and body treatments in accordance with Four Seasons Spa Standards
Greet guests warmly, maintaining eye contact and a welcoming demeanor at all times
Provide detailed information about spa services, facilities, and current promotions
Prepare and maintain treatment rooms to the highest standards of cleanliness and organization
Ensure guest comfort throughout the treatment by adjusting temperature, lighting, music, and pressure as needed
Handle guest questions or concerns with professionalism and empathy, escalating to supervisors when required
Maintain comprehensive knowledge of all spa products, treatments, and contraindications to make personalized recommendations and upsell appropriately
Report any maintenance deficiencies, guest feedback, or irregularities to the Assistant Spa Manager
Follow all health, safety, hygiene, and grooming standards consistently
Be flexible with scheduling to accommodate business demands and assist other areas of the Spa & Wellness Department when needed
Attend regular training sessions and departmental meetings to ensure continuous professional development
Perform any other reasonable duties as assigned by the Spa Manager or Assistant Spa Manager

Requirements

Minimum 2 years of experience as a Spa Therapist in a 5-star hotel or reputable spa
Certification from MEB (Ministry of Education) or equivalent — massage therapy, facial specialist, or minimum “Experienced Apprentice” (Kalfalık Belgesi)
Strong knowledge of at least three types of massage techniques, plus facial, hammam, and body treatments
Basic conversational English skills to communicate clearly with guests and colleagues
Excellent interpersonal and guest service skills, with a warm and professional demeanor
Knowledge of spa safety procedures, product usage, and contraindications
Ability to maintain the highest level of cleanliness, organization, and personal grooming
Flexibility to work in a dynamic environment, including weekends and holidays

What we offer

Private Health Insurance
Excellent Learning and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Business Attire
Complimentary Employee Meals
Discounted Indoor Parking Privileges

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