Spa Therapist

• Provide professional treatments to all guests but not limited to massage, facial treatments and body treatments
• Recommend further treatments to guest which address their concerns and preferences
• Must have excellent product knowledge
• Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences
• Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others
• Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages
• Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room)
• Recommend treatments and rituals based on their needs and desires
• Ensure confirmations to guests are completed accurately
• Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition
• Recommend retail products to your guest to continue the benefits without hard sell
• Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
• Organize and schedule all guest bookings in the absence of Spa Receptionist
• Provide information to guests about the services offered in the Spa as well as the hotel
• Read and update the daily log
• Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager
• Respond properly in any emergency or safety situation
• Perform other tasks or projects as assigned by hotel management
• Handle guest complaints if possible by taking ownership and notify spa management immediately

• Has 2 to 3 years of relevant experience in spa therapy
• Fluent in English
• Possesses aptitude and upward mobility
• CIDESCO/CIBTAC certification is an advantage
• Ability to conduct cross gender treatments
• Great retail selling skills

CIDESCO/CIBTAC certification is an advantage