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Four Seasons Hotel New Orleans is looking for an on-call massage therapist. As an integral member of the Spa, the Massage Therapist position performs body treatments according to established Four Seasons protocols. The Massage Therapist also complies with Four Seasons core and culture standards. This position ensures all guests experience pure peace and relaxation.
Job Responsibility:
Set-up and maintain Spa including refreshments in pre-treatment and treatment areas
Handle all guest interactions with the highest level of hospitality and professionalism
accommodate special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with Spa services
Assist guests to their appointments as they relate to Spa services
Ensure an adequate supply of all guest supplies and amenities within the treatment room and lounges and ensure immaculate presentation of these items
Ensure treatment rooms are fully stocked with linen and supplies at all times
Maintain clean work areas in Spa Dispensary and Staff Room
Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided
Adhere to Four Seasons standards and massage and body treatment sequences of service
Properly prepare, operate, and clean/sanitize all equipment in the treatment rooms and Spa areas
Ensure compliance of daily and opening/closing checklists by walking and ensuring all areas of treatment rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment
Work harmoniously and professionally with co-workers and supervisors
Requirements:
1-2 years' experience in a luxury spa environment or equivalent is preferred
Massage license is current as per state law
CPR, First Aid Certified preferred
This position is physical by nature and requires candidates to meet all of the essential functions of this position
Fluency in reading, writing and spoken English is required
What we offer:
Competitive Salary and wages
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide