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Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibility
Provide massage services to guests using props and/or products
Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy
Assess guest needs and inquire about contraindications before beginning service
Keep up to date with current techniques and modalities related to their field of work
Frequently check with guest to promote comfort, safety and security throughout service
Promote and sell spa/salon services including retail offerings related to the Spa
Clean, maintain, and sterilize tools
Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift
Monitor and stick to time schedule throughout the day
Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager
Maintain current skills and licensure in service area as per regional requirements
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
make sure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests' service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Stand, sit, or walk for an extended period of time
grasp, turn, and manipulate objects of varying size and weight
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Perform other reasonable job duties as requested by Supervisors
Education: Technical, Trade, or Vocational School Degree
Related Work Experience: At least 1 year of related work experience
License or Certification: State or Regional Massage License