Spa therapist esthetician Job at Rosewood Hotel Group (Vancouver)

Job Description

The Spa Therapist/Esthetician is responsible to provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

Job Responsibility

Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards
Attend all scheduled meetings, classes, and training sessions
knowledge required within Sense Spa must be passed on to co-workers
Maintain complete knowledge of correct maintenance and use of equipment
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
respond promptly and acknowledge all guests
Speak with others using clear and professional language
Always maintain positive guest relations
Resolve guest complaints, ensuring guest satisfaction
Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information
Be familiar with all hotel/spa packages, promotions, prices, and rates
Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Perform opening/closing procedures following proper cleanliness and sanitization standards
Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments)
Maintain inventory products and supplies
Conduct appointments according to guest’s comfort and desire
Follow massage and body treatment protocols and SOP’s
Prepare guest consultation
Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information
Verify medical releases from guests with applicable medical conditions
Follow proper draping procedures
Sanitize implements and working areas
Sell/promote merchandise
Complete required post- treatment documents
Follow dirty linen procedures and room set up
Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift
Monitor and stick to time schedule throughout the day
Handle emergency procedures and report any accidents to your manager and security
Fill out necessary reports as required
Follow established standard spa treatment SOP’s
Perform all other duties as required

Requirements

Minimum 2 years of experience as esthetics/massage in a luxury spa environment, preferably within a luxury hotel
High school diploma
Diploma or degree in a related field
Esthetic Certification from the Cosmetology Association of BC
CPR certified
Required to speak, read, and write English
Must be legally eligible to work in Canada

Nice to have

Additional language is an asset
Knowledge of SpaSoft is an asset

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