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Spa therapist esthetician

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Rosewood Hotel Group

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Location:
Canada , Vancouver

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Spa Therapist/Esthetician is responsible to provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

Job Responsibility:

  • Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards
  • Attend all scheduled meetings, classes, and training sessions
  • knowledge required within Sense Spa must be passed on to co-workers
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • respond promptly and acknowledge all guests
  • Speak with others using clear and professional language
  • Always maintain positive guest relations
  • Resolve guest complaints, ensuring guest satisfaction
  • Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information
  • Be familiar with all hotel/spa packages, promotions, prices, and rates
  • Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
  • Perform opening/closing procedures following proper cleanliness and sanitization standards
  • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments)
  • Maintain inventory products and supplies
  • Conduct appointments according to guest’s comfort and desire
  • Follow massage and body treatment protocols and SOP’s
  • Prepare guest consultation
  • Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information
  • Verify medical releases from guests with applicable medical conditions
  • Follow proper draping procedures
  • Sanitize implements and working areas
  • Sell/promote merchandise
  • Complete required post- treatment documents
  • Follow dirty linen procedures and room set up
  • Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift
  • Monitor and stick to time schedule throughout the day
  • Handle emergency procedures and report any accidents to your manager and security
  • Fill out necessary reports as required
  • Follow established standard spa treatment SOP’s
  • Perform all other duties as required

Requirements:

  • Minimum 2 years of experience as esthetics/massage in a luxury spa environment, preferably within a luxury hotel
  • High school diploma
  • Diploma or degree in a related field
  • Esthetic Certification from the Cosmetology Association of BC
  • CPR certified
  • Required to speak, read, and write English
  • Must be legally eligible to work in Canada

Nice to have:

  • Additional language is an asset
  • Knowledge of SpaSoft is an asset

Additional Information:

Job Posted:
March 20, 2026

Work Type:
On-site work
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