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Spa Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Costa Rica, Nekajui

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Spa Supervisor at Nekajui a Ritz-Carlton Reserve will advise employees on general property information, in-house groups, policy changes, or other pertinent information. They will answer questions about available services, general property information and amenities, confirm guest details prior to treatments, monitor schedules, promote and sell spa services and products, and ensure adherence to company standards. The role involves assisting in hiring, training, and coaching employees, maintaining professional appearance and confidentiality, and ensuring guest satisfaction. The position requires standing, sitting, or walking for extended periods and handling objects up to 10 pounds.

Job Responsibility:

  • Advise employees on general property information, in-house groups, policy changes, or other pertinent information
  • Answer questions about available services, general property information and amenities
  • Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
  • Monitor and stick to time schedule throughout the day
  • Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
  • Promote and sell spa/salon services and retail products
  • Complete requisitions for additional products, supplies, or equipment
  • Inspect work areas and tools/equipment to ensure conformance to company standards
  • Notify Engineering of spa/salon maintenance and repair needs
  • Assist management in hiring, training, scheduling, and motivating and coaching employees
  • serve as a role model
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • develop and implement quality improvement or corrective action plans
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
What we offer:
  • Chance to be proud of the work you do and who you work with
  • Opportunity to learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
  • Being part of a global brand leader in luxury hospitality

Additional Information:

Job Posted:
July 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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