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Spa Supervisor

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Four Seasons

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Location:
United States of America , New Orleans

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Spa Supervisor ensures the smooth and efficient operation of the spa's front desk and group reservations, providing a warm and welcoming experience for all guests. This role is responsible for handling group bookings, managing retail inventory, and supporting the Spa Coordinator/Reception team. The position also plays a vital role in promoting spa services, maintaining service excellence, and proactively seeking opportunities to maximize revenue. The ideal candidate demonstrates exceptional organizational, communication, and customer service skills in a luxury spa environment.

Job Responsibility:

  • Act as the primary contact for group reservations, ensuring a positive and tailored experience
  • Resolve guest concerns professionally and promptly, ensuring high satisfaction and confidence in the spa experience
  • Manage all aspects of group reservations, including entering bookings into Book4Time with precision and running reports as needed
  • Collaborate with the sales and spa teams to ensure group itineraries, blocks, and billing details are accurate and up-to-date
  • Oversee retail inventory, including ordering, receiving, and conducting monthly counts
  • Support the Spa Coordinator/Reception team by providing guidance and assistance in the absence of a manager
  • Generate daily and group-related reports for management and billing purposes
  • Conduct training sessions to maintain high service standards and team performance
  • Lead daily briefings to communicate updates, goals, and group details to the team

Requirements:

  • Self-driven, motivated, and detail-oriented, with strong organizational skills
  • A minimum of 1-2 years of customer service experience in a luxury hospitality or comparable setting
  • sales experience preferred
  • Proficiency in spa booking systems (e.g., Book4Time) and basic computer skills for data entry, reporting, and communication
  • Excellent verbal and written communication skills in English
  • additional languages are an asset
  • Strong interpersonal skills with the ability to resolve guest concerns and provide exceptional service
  • Ability to work a flexible schedule, including weekends, holidays, and alternate shifts
  • Completion of all required training as scheduled
  • Knowledge of the luxury hospitality industry and spa operations
  • Proven supervisory or management experience in a spa or wellness setting
  • Completion of post-secondary education in hospitality, business, or a related field
  • Familiarity with luxury customer expectations and ability to exceed them

Nice to have:

  • Knowledge of the luxury hospitality industry and spa operations
  • Proven supervisory or management experience in a spa or wellness setting
  • Completion of post-secondary education in hospitality, business, or a related field
  • Familiarity with luxury customer expectations and ability to exceed them
What we offer:
  • Competitive compensation and benefits package
  • Opportunities for professional growth within a globally recognized luxury brand
  • Access to world-class training and development programs
  • A collaborative and supportive work environment that values innovation and excellence
  • Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
  • The chance to work in a diverse and inclusive culture

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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