Spa Supervisor

• Provide consultations and familiarize guests with services, amenities, spa, and hotel facilities
• Set and coordinate guest appointments while adhering to Four Seasons’ service standards
• Promote and sell retail products, tailoring recommendations to guest needs
• Anticipate guest needs, resolve issues promptly, and ensure complete satisfaction
• Supervise daily operations of the spa team, including therapists, attendants, and receptionists, ensuring adherence to standards
• Conduct training sessions for new hires, maintaining and updating the Spa Training Manual and testing materials quarterly
• Continuously retrain team members to improve service delivery and operational efficiency
• Monitor and document staff performance, assisting with evaluations and corrective actions as needed
• Develop and implement up-selling incentives to drive revenue growth
• Oversee spa booking practices to maximize productivity and room utilization, ensuring efficient scheduling during peak and off-peak hours
• Conduct daily checks of guest areas, including locker rooms, fitness areas, and relaxation rooms, to ensure cleanliness, orderliness, and proper equipment functioning
• Manage inventories and reorder supplies to meet operational demands
• Collaborate with spa management on new procedures to improve service and productivity
• Maintain retail displays, ensuring neatness and proper stock levels
• Conduct monthly inventory and introduce new, unique products to enhance retail offerings
• Implement and monitor retail incentive plans for staff to boost sales
• Ensure accurate input of services, gratuities, and retail sales into the POS system
• Prepare accounting reports, research voucher issues, and resolve discrepancies
• Maintain an organized workspace and manage desk supplies, guest materials, and operational inventories

• Minimum 1 year of previous experience working in a supervisory capacity in a spa, ideally in a luxury setting
• Passion for the health and wellness industry and commitment to delivering exceptional guest experiences
• Oral and written proficiency in English
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Birchstreet, Opera, and HotSOS
• Proficiency in Microsoft Office (Word, Outlook, and Excel) and Canva
• Ability to inspire and motivate team members while maintaining professionalism and attention to detail

Additional languages are an asset

• Paid time off, including vacation days, floating days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties