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Spa Supervisor

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Four Seasons

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Location:
China , Taipa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Spa Supervisor is responsible for overseeing daily spa operations on the floor, supporting therapists and Spa Concierge, ensuring consistent service quality and guest satisfaction. This role focuses on hands-on supervision, service execution and team coordination during assigned shifts, while supporting management in maintaining spa standards.

Job Responsibility:

  • Supervise day-to-day spa operations during assigned shifts to ensure smooth guest flow, timely treatment delivery and therapist readiness
  • Ensure consistent delivery of treatment standards and a high-quality guest experience
  • Monitor guest feedback, handle enquiries and resolve service issues promptly and professionally, escalate and report recurring issues to Spa Management
  • Supervise spa therapists and Spa Concierge during daily operations, providing on-the-spot guidance, support and service corrections
  • act as shift-in-charge in the absence of Spa Management
  • Assist with daily stock usage tracking, linen control and proper handling of spa products
  • Support achievement of daily sales targets through active supervision and coaching, encourage upselling of treatments, packages and retail products
  • Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers

Requirements:

  • Bachelor degree in Hospitality, Wellness, Business Management or related field
  • Reading, writing and oral proficiency in Cantonese, Mandarin and English
  • Minimum of 3 years' experience in spa or wellness operations, previous experience as a Team Lead or Supervisor is an advantage
  • Excellent customer service and communication abilities
  • Practical knowledge of spa treatments and service flow
  • Organized, detail-oriented and reliable
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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