Spa Supervisor Job at Four Seasons (Vail)

Job Description

The Spa Supervisor is responsible for assisting the Spa Assistant Manager and the Director of Spa & Retail with the day-to-day operations and retail merchandising of the Spa. The Spa Supervisor will assist in leading the Spa Concierge and Spa Attendant teams and be visible in the operation, welcome and register spa guests, handle requests for guests, clients, and group contacts, support retail promotions and events and maintain supplies and equipment.

Job Responsibility

Assists the Spa Assistant Manager in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience by adding personal recommendations and touches to exceed guest expectations
Assists in the training of the Spa staff to exceed standards
Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff
Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities
The ability to keep the Spa Assistant Manager, Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed

Requirements

Minimum 1+ years' experience in a luxury Spa
Demonstrates knowledge and passion of spa, wellness, and holistic modalities
Strong interpersonal and relationship-building skills to work with cross-functional teams
Guest centricity and understanding the importance of guest's preferences
Requires the ability to operate computer equipment and knowledge of Microsoft applications
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

What we offer

Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals

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