Spa Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Costa Rica, Nekajui

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Spa Supervisor at Nekajui, a Ritz-Carlton Reserve, oversees spa operations, assists in training and hiring processes, ensures high-quality standards, and embodies The Ritz-Carlton Gold Standards. This role requires promoting spa services and products, supporting team goals, and maintaining a positive and professional attitude while delivering exceptional guest experiences.

Job Responsibility:

Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees
Serve as a role model
Report accidents, injuries, and unsafe work conditions to manager
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Develop and implement quality improvement or corrective action plans

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience

Nice to have:

Supervisory experience
Knowledge of spa products and services

What we offer:

Equal opportunity employer
Inclusive work environment
Opportunities for personal and professional development
Chance to work in a global brand leader in luxury hospitality

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spa Supervisor