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Casino Careersv Logo Casino Careersv · Hospitality and Tourism

Spa Supervisor

United States, Albuquerque 18.04 USD / Hour · Job Posted March 18, 2026
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Job Description

Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Monitors and maintain the integrity of the Spa.

Job Responsibility

  • Resolves external guest issues and problems in a timely and professional manner
  • Maintains inventory of spa materials, retail offerings, and other operational supplies
  • Assists with opening/closing duties of the spa, pool area, and fitness center
  • Interacts with other departments
  • Ensures guest satisfaction and comfort throughout the spa experience
  • Ensures all staff performance is in compliance with all spa protocols and policies
  • Creates and promotes the ambiance for relaxation
  • Assists in maintaining and organizing the dispensary
  • Maintains records of repairs needed for fitness center equipment
  • Responds to emergencies and guest complaints
  • Assists with ordering inventory and other essential office functions
  • Monitors overall guest satisfaction on the pool decks
  • Complies with all applicable codes, regulations, governmental agency, and company directives
  • Follows established maintenance program
  • Ensures all equipment and work areas are kept clean, neat, and orderly
  • Recognizes equipment in need of repair, replacement, or adjustment
  • Maintains a constant awareness of safety and accident prevention
  • Works under minimal supervision
  • Delivers pre-shift meetings accurately and consistently
  • Promotes a positive and healthy working environment
  • Monitors staff performance, behavior, and attendance
  • Schedules and plans shift calendars, communicates departmental and organizational goals
  • Administers planning sessions and performance reviews
  • Administers training and evaluates new staff
  • Assist guest with all inquiries in connection with resort services
  • Directly supervises the Cosmetologist, Esthetician, Massage Therapist, Nail Technician, and Representative/Spa Front Desk Receptionist
  • Administers tangible supervisory employment actions and responsibilities

Requirements

  • Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
  • Excellent customer service
  • Able to lead and mentor a team
  • Have interpersonal skill to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
  • High School Diploma or GED
  • Three (3) months cash handling experience
  • Must be able to acquire and maintain Gaming License issued through POIGRA
  • Must be able to successfully pass a pre-employment drug test and background investigation
  • Must be flexible with work schedule
  • Must be willing to work any days/hours as needed or required to meet business needs
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements
  • Must possess/obtain and maintain a New Mexico Alcohol Servers License
  • Must be able to communicate, in writing and verbally, in English
  • Must be able to perform basic mathematics
  • Must possess a highly developed sense of customer service and interpersonal skills
  • Must possess and exhibit a positive attitude
  • Must possess moderate computer skills
  • Must be able to take direction and feedback well
  • Must possess strong critical and analytical thinking skills
  • Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays
  • Must possess excellent planning skills
  • Must possess and demonstrate well-developed interpersonal and communication skills
  • Must be well versed in the areas of general health and sanitation codes
  • Must have minimum one year experience in a hotel, resort and/or spa environment
  • Previous supervisory role or experience required
  • Previous cash handling experience required
  • Ability to clearly and pleasantly communicate both verbally and in writing in English
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers
  • Ability to think clearly, quickly and make concise decisions
  • Ability to work well under pressure
  • Strong organizational skills with the ability to multi-task
  • Ability to handle stressful situations
  • Able to work with management on special projects
  • Able to set priorities for the spa team and provide feedback
  • Candidate must have proven leadership skills
  • Ability to teach employees
  • Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance
  • Stand or walk for an extended period or for an entire work shift
  • Requires repetitive motion
  • Must be able to lift, move, and place up to 25 pounds
  • Must be able to sit, stand, and/or walk for extended periods of time

Nice to have

  • Previous experience working in a Spa atmosphere
  • Working knowledge of Microsoft Office
  • Previous experience working in a similar resort setting in Retail Sales & Service
  • Prior inventory experience preferred

What we offer

  • Comprehensive Benefits package
  • Matching 401K program
  • Career Development & Advancement
  • Generous PTO
  • Recognition & Incentives
  • Team Member Dining
  • opportunities for Community Engagement
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