Spa Supervisor Job at Marriott Bonvoy (London)

Spa Supervisor

The Spa Supervisor ensures the smooth and efficient operation of the spa's front...

Location

United States of America , New Orleans

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Self-driven, motivated, and detail-oriented, with strong organizational skills
A minimum of 1-2 years of customer service experience in a luxury hospitality or comparable setting
sales experience preferred
Proficiency in spa booking systems (e.g., Book4Time) and basic computer skills for data entry, reporting, and communication
Excellent verbal and written communication skills in English
additional languages are an asset
Strong interpersonal skills with the ability to resolve guest concerns and provide exceptional service
Ability to work a flexible schedule, including weekends, holidays, and alternate shifts
Completion of all required training as scheduled
Knowledge of the luxury hospitality industry and spa operations

Job Responsibility

Act as the primary contact for group reservations, ensuring a positive and tailored experience
Resolve guest concerns professionally and promptly, ensuring high satisfaction and confidence in the spa experience
Manage all aspects of group reservations, including entering bookings into Book4Time with precision and running reports as needed
Collaborate with the sales and spa teams to ensure group itineraries, blocks, and billing details are accurate and up-to-date
Oversee retail inventory, including ordering, receiving, and conducting monthly counts
Support the Spa Coordinator/Reception team by providing guidance and assistance in the absence of a manager
Generate daily and group-related reports for management and billing purposes
Conduct training sessions to maintain high service standards and team performance
Lead daily briefings to communicate updates, goals, and group details to the team

What we offer

Competitive compensation and benefits package
Opportunities for professional growth within a globally recognized luxury brand
Access to world-class training and development programs
A collaborative and supportive work environment that values innovation and excellence
Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
The chance to work in a diverse and inclusive culture

Fulltime

New

Spa Supervisor

The Spa Supervisor is responsible for assisting the Spa Assistant Manager and th...

Location

United States of America , Vail

Salary:

29.42 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years' experience in a luxury Spa
Demonstrates knowledge and passion of spa, wellness, and holistic modalities
Strong interpersonal and relationship-building skills to work with cross-functional teams
Guest centricity and understanding the importance of guest's preferences
Requires the ability to operate computer equipment and knowledge of Microsoft applications
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

Job Responsibility

Assists the Spa Assistant Manager in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience by adding personal recommendations and touches to exceed guest expectations
Assists in the training of the Spa staff to exceed standards
Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff
Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities
The ability to keep the Spa Assistant Manager, Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed

What we offer

Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals

Fulltime

New

Spa Supervisor

Complete designated cashier and closing reports in the computer system. Review s...

Location

Bermuda

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Minimum of 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Complete designated cashier and closing reports in the computer system
Review shift logs/daily memo books and document pertinent information in logbooks
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Process all guest check-ins by confirming reservations, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
Sell room/accommodation to guests without reservations based on availability
Ensure rates match market codes and exceptions are documented
Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications

Fulltime

New

Spa Supervisor

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searc...

Location

Australia , Yulara

Salary:

Not provided

Voyages Indigenous Tourism

Expiration Date

July 01, 2026

Requirements

Spa Supervisor
Beauty Therapy professional
deliver a variety of spa services (body treatments, massages, facials, waxing, manicure/pedicure)
in accordance with spa protocols and accepted certification practices
National Criminal History Check is a mandatory step in the recruitment process

Job Responsibility

Create an ambient and relaxing spa environment for guests to enjoy
Provide a range of treatments including but not limited to remedial massage, facials, waxing and body treatments
Promote and recommend spa treatments and products to boost retail sales
Assist with staff training requirements including on the job training

What we offer

discounted accommodation
competitive pay
resort discounts
delicious on-shift meals
relocation assistance payment of up to $700
access to staff pool, gym, and Residents Club
rental discounts
$700 vacation bonus
resort vouchers for work anniversary
development opportunities

Fulltime

Spa Supervisor

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
No supervisory experience
None

Job Responsibility

Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees

Fulltime

Spa Supervisor

The Spa Supervisor is responsible for supervising the daily activities and dutie...

Location

United States , East Hazel Crest

Salary:

18.45 - 22.75 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Must be twenty-one (21) years of age or older
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Associate’s Degree in Related field– required OR Two (2) years’ full-service spa Supervisory experience– required OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required OR Two (2) years’ experience in the hiring position’s Department– required
Three (3) years of experience in a full-service spa/salon– required
Must be able to type 25 words per minute using a computer. Skills test will be administered– required
Proficient skills with Microsoft Word and Excel (a skills test will be administered and must successfully pass with a 70% or above)- required
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference. Skill Test will be administered– required
Must successfully pass job interview, including a guest service audition– required
Must demonstrate leadership abilities with progressive supervisory experience
License or training in a professional capacity including: Massage therapy, aesthetics, cosmetology

Job Responsibility

Oversees and coordinates, employee relations, training, staff productivity, operations development, standards, promotions, staff reviews, maintains knowledge and understanding of treatments/physiological effects/contraindications, guest satisfaction issues, ensures Company and department standards are upheld, merchandising of retail products, administers computer operations
Performs all other projects and responsibilities as required
Ensures confidentiality with respect to guest and employee information
Assists Spa Attendants and Receptionists with guest experience, answers telephones, checks in guests, makes reservations, provides tours and maintains daily cleanliness of facility during operating hours
Creates schedules to ensure appropriate staffing levels according to business volumes
i.e. special events, holidays, weekends, groups, guest demand, profit goals, etc.
Possesses knowledge of spa software, Microsoft applications, and email
Monitors short and long-term strategies designed to increase revenue, profitability, retail sales, guest satisfaction, employee satisfaction, and employee retention
Acts as a resource between employees and spa director to resolve work related conflicts
Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed

What we offer

group medical, dental, vision, and life insurance
access to a flexible spending account (FSA) option
Employee Assistant Program (EAP)
paid time off
401K with matching
shift differential
discretionary quarterly bonuses

Fulltime

Spa Supervisor

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor degree in Hospitality, Wellness, Business Management or related field
Reading, writing and oral proficiency in Cantonese, Mandarin and English
Minimum of 3 years' experience in spa or wellness operations
Previous experience as a Team Lead or Supervisor is an advantage
Excellent customer service and communication abilities
Practical knowledge of spa treatments and service flow
Organized, detail-oriented and reliable
Applicants must hold a Macau ID due to work permit restriction

Job Responsibility

Supervise day-to-day spa operations during assigned shifts to ensure smooth guest flow, timely treatment delivery and therapist readiness
Ensure consistent delivery of treatment standards and a high-quality guest experience
Monitor guest feedback, handle enquiries and resolve service issues promptly and professionally, escalate and report recurring issues to Spa Management
Supervise spa therapists and Spa Concierge during daily operations, providing on-the-spot guidance, support and service corrections
act as shift-in-charge in the absence of Spa Management
Assist with daily stock usage tracking, linen control and proper handling of spa products
Support achievement of daily sales targets through active supervision and coaching, encourage upselling of treatments, packages and retail products
Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Spa Supervisor

The Spa Supervisor is responsible for overseeing daily spa operations on the flo...

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor degree in Hospitality, Wellness, Business Management or related field
Reading, writing and oral proficiency in Cantonese, Mandarin and English
Minimum of 3 years' experience in spa or wellness operations, previous experience as a Team Lead or Supervisor is an advantage
Excellent customer service and communication abilities
Practical knowledge of spa treatments and service flow
Organized, detail-oriented and reliable

Job Responsibility

Supervise day-to-day spa operations during assigned shifts to ensure smooth guest flow, timely treatment delivery and therapist readiness
Ensure consistent delivery of treatment standards and a high-quality guest experience
Monitor guest feedback, handle enquiries and resolve service issues promptly and professionally, escalate and report recurring issues to Spa Management
Supervise spa therapists and Spa Concierge during daily operations, providing on-the-spot guidance, support and service corrections
act as shift-in-charge in the absence of Spa Management
Assist with daily stock usage tracking, linen control and proper handling of spa products
Support achievement of daily sales targets through active supervision and coaching, encourage upselling of treatments, packages and retail products
Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Select Country

Spa Supervisor

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Spa Supervisor

Our AI answers in your language