Spa Supervisor Jobs

Spa Supervisor

Casino Careersv

Location:
United States , Albuquerque

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

18.04 USD / Hour

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Job Description:

Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Monitors and maintain the integrity of the Spa.

Job Responsibility:

Resolves external guest issues and problems in a timely and professional manner, on behalf of management
Maintains inventory of spa materials, retail offerings, and other operational supplies
Assists with opening/closing duties of the spa, pool area, and fitness center
Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation
Ensures guest satisfaction and comfort throughout the spa experience
Ensures all staff performance is in compliance with all spa protocols and policies
Creates and promotes the ambiance for relaxation
Assists in maintaining and organizing the dispensary
Maintains records of repairs needed for fitness center equipment
Responds to emergencies and guest complaints
Assists with ordering inventory and other essential office functions
Monitors overall guest satisfaction on the pool decks with regard to entertainment experience and overall enjoyment levels
Complies with all applicable codes, regulations, governmental agency, and company directives as it relates to the facilities operations and practices safe work habit
Follows established maintenance program including any emergency repairs as required to keep systems operating
Ensures all equipment and work areas are kept clean, neat, and orderly at all times
Recognizes equipment in need of repair, replacement, or adjustment
Maintains a constant awareness of safety and accident prevention
Works under minimal supervision when completing assigned tasks in a timely fashion
Delivers pre-shift meetings accurately and consistently
Promotes a positive and healthy working environment
Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and administers disciplinary action on behalf of management
Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement
Administers planning sessions and performance reviews on behalf of management
Administers training and evaluates new staff on behalf of management
Assist guest with all inquiries in connection with resort services, in-house events, directions, local attractions, and safety deposit boxes
Occasionally performs other duties as assigned
Directly supervises the Cosmetologist, Esthetician, Massage Therapist, Nail Technician, and Representative/Spa Front Desk Receptionist
Administers tangible supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws

Requirements:

Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
Excellent customer service
Able to lead and mentor a team
Have interpersonal skill to deal effectively with all business contacts
Professional appearance and demeanor
Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
High School Diploma or GED
Three (3) months cash handling experience
Must be able to acquire and maintain Gaming License issued through POIGRA
Must be able to successfully pass a pre-employment drug test and background investigation
Must be flexible with work schedule
Must maintain all Isleta Resort and Casino-wide educational and certification requirements
Must be able to communicate, in writing and verbally, in English
Must be able to perform basic mathematics
Must possess moderate computer skills and be able to operate Microsoft applications and software
Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays
Must have minimum one year experience in a hotel, resort and/or spa environment
Previous supervisory role or experience required
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers
Ability to think clearly, quickly and make concise decisions
Ability to work well under pressure
Strong organizational skills with the ability to multi-task
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff
Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance
Stand or walk for an extended period or for an entire work shift
Requires repetitive motion, including utilizing telephone/computer for an extended period
Must be able to lift, move, and place up to 25 pounds
Must be able to sit, stand, and/or walk for extended periods of time

Nice to have:

Previous experience working in a Spa atmosphere
Working knowledge of Microsoft Office
Previous experience working in a similar resort setting in Retail Sales & Service
Prior inventory experience preferred
Ability to teach employees importance of, and how to greet guests and courteously solve requests
Able to work with management on special projects
Able to set priorities for the spa team and provide feedback to others that enhances performance

What we offer:

Comprehensive Benefits package
Matching 401K program
Career Development & Advancement
Generous PTO
Recognition & Incentives
Team Member Dining
Opportunities for Community Engagement

Additional Information:

Job Posted:
December 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spa Supervisor

Casino Careersv

Location:
United States , Albuquerque

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 25, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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