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The Spa Supervisor is an integral part of the Spa Team. You are the first impression and have the opportunity to make a lasting impression through your intuitive service, attention to detail, and highly efficient check-in skills. This role ensures accuracy in managing spa reservations, timeliness for appointment pick-up, and ensuring a welcoming and relaxing spa environment.
Job Responsibility:
Provides a warm and welcoming experience for all guests arriving at the Spa and is the main contact for those under group reservations
Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction
Assists with processing incoming reservations, in-house correspondence, emails, or other communications
Assists with e-mails confirmation and replying to all inquiries
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to employees and ensure that they are understood
Facilitating the training of Spa Coordinators and assisting Spa Attendants as needed
Perform administrative tasks such as, but not limited: purchase orders, receiving, inventory
Ensuring that Four Seasons & Forbes Standards are met
Requirements:
Excellent reading, writing and oral proficiency in the English language
Excellent communication skills
Basic knowledge of Microsoft, One Drive and Book4Time preferred
Supervisory experience preferred
A thorough understanding of Spa treatments and The Spa environment
Nice to have:
Basic knowledge of Microsoft, One Drive and Book4Time preferred
Supervisory experience preferred
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide