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Spa Supervisor

Malaysia, Kuala Lumpur · Job Posted January 21, 2026
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Job Description

Four Seasons Hotel Kuala Lumpur is looking for a Spa Supervisor. This person must have a commitment and passion and will provide a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product.

Job Responsibility

  • Overseeing daily spa operations, including appointment scheduling, staff management, and customer service
  • Developing and implementing marketing strategies to attract and retain clients
  • Assisting the Spa Manager in overseeing training to ensure consistency in treatment and up to date knowledge on products
  • implementation and set up for all spa front of house guest areas
  • Supporting service staff during spa operation
  • Managing staff, developing procedures, and ensuring revenue targets are met
  • Overseeing the development of new spa treatments, marketing, and customer relations
  • Provide a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met

Requirements

  • Outgoing personality and a can-do approach
  • Previous experience within luxury Spa preferable
  • Qualified and experienced with proven certification
  • Excellent communication skills for both guest and management interaction
  • Ability to take a proactive approach to understanding guests' needs and desires
  • Exceptional customer service and problem-solving skills
  • Firm knowledge of Spa operations
  • 1 year of experience in a similar role
  • Able to speak, read and write Bahasa Malaysia
  • Fluent in English
  • Must have the right to work in Malaysia

What we offer

  • Be part of a cohesive team with opportunities to learn, grow and develop
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

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