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Four Seasons Hotel Kuala Lumpur is looking for a Spa Supervisor. This person must have a commitment and passion and will provide a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product.
Job Responsibility:
Overseeing daily spa operations, including appointment scheduling, staff management, and customer service
Developing and implementing marketing strategies to attract and retain clients
Assisting the Spa Manager in overseeing training to ensure consistency in treatment and up to date knowledge on products
implementation and set up for all spa front of house guest areas
Supporting service staff during spa operation
Managing staff, developing procedures, and ensuring revenue targets are met
Overseeing the development of new spa treatments, marketing, and customer relations
Provide a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met
Requirements:
Outgoing personality and a can-do approach
Previous experience within luxury Spa preferable
Qualified and experienced with proven certification
Excellent communication skills for both guest and management interaction
Ability to take a proactive approach to understanding guests' needs and desires
Exceptional customer service and problem-solving skills
Firm knowledge of Spa operations
1 year of experience in a similar role
Able to speak, read and write Bahasa Malaysia
Fluent in English
Must have the right to work in Malaysia
What we offer:
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work