Spa Supervisor

• Ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests
• Overseeing front desk, scheduling, cleanliness, and service quality
• Ultimately contributing to the spa's financial goals and reputation
• Works with Spa Director to oversee the front desk staff and spa therapists
• Provides a warm introduction to spa guests
• Reserves and confirms spa appointments
• Understands the basics of the spa menu and products to communicate knowledgeably with guests
• Assist guests with use of lockers and amenities
• Executes the standard of the spa in the set-up of amenities and décor
• Completes hourly walkthrough and recovery of spa
• Acts as the main point of contact for groups and bridal parties
• Addresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retention
• Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areas
• Ensure boutique and retail spaces are neat, organized, and fully stocked
• Act as a leader in the absence of the Spa Director and maintains established guidelines
• Attend all scheduled meetings and training sessions
• Demonstrate a team-focused attitude and encourage collaboration
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace

• 2+ years of experience in a guest facing customer service role
• Must have experience in conflict resolution and de-escalation
• Available and willing to work flexible hours based on business needs including weekdays and weekends
• Demonstrates strong communication, organizational, and problem-solving skills
• Expresses sincere enthusiasm for the role and passion for providing the best customer experience possible
• Must know how to prioritize, delegate, and respond in a timely fashion
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality
• Excellent verbal communication skills, a clear speaking voice, and the ability to maintain a professional and positive tone at all times
• Applicants must be neat, well-groomed, well-poised, and possess a pleasant voice and demeanor
• Must be able to establish a rapport with our guests and customers, dealing with them in a warm, friendly, and courteous manner at all times
• Ability to complete a satisfactory background check
• Ability to read, write, speak, and understand basic English

Spa or customer service management experience preferred but not required