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Spa Supervisor

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Apex Hotels Ltd

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Location:
United Kingdom , Edinburgh

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

14.80 GBP / Hour
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Job Description:

As a Spa Treatment Supervisor, you will ensure a complete guest focus within the treatment area of Yu Spa, maintaining the Apex standards in all areas giving the guest the best possible experience. You’ll be an integral part of our friendly spa team - Passionate about customer service and hospitality, you’ll make sure every spa visitor receives an outstanding experience. Your professional and friendly approach will ensure our guests enjoy memorable experiences. Your love and knowledge of our products will also help drive revenue and ensure that the spa experience continues for our guests long after their visit is over. Responsible for the supervision of the therapist team you’ll help grow, mentor & develop your team to success while supporting the wider management team. This a great opportunity to join us in a supervisory role with the opportunity to develop into Spa Management.

Job Responsibility:

  • Coach, develop and motivate all team members to be the very best they can, ensuring all deliver the Warmer Welcome of Apex with our key family values of Trust, Friendliness, Teamwork and Passion
  • Ensure that all customers are provided with high quality treatments whilst taking pride in your delivery of treatments
  • Deliver exceptional guest service in all areas of the department
  • Monitor and maintain clear standards in service delivery, cleanliness, guest interaction and set up of areas
  • Assist in delivering ongoing training to the spa therapist team, support ongoing training that will keep the treatment side at the forefront of the beauty industry
  • Contribute to a strong team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel, whilst promoting a professional, helpful image to all guests
  • Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws
  • Maximise revenue generation in the Spa through targeted upselling across the whole team, lead incentive schemes for therapist, motivating team members to hit targets
  • Ensure that all equipment and fittings within the treatment areas are maintained to a high level, through thorough cleanliness and effectively reporting issues and ensuring these are resolved in a timely manner

Requirements:

  • Holds a HNC or HND qualification or has equivalent beauty qualifications
  • Is experienced working in a Spa or wellness setting is essential
  • Can deliver excellent standards with a passion for our luxury spa products
  • Uses initiative along with listening skills
  • Is self-aware and able to evaluate your own work
  • Has a customer service and can-do attitude
  • Holds a genuine desire to provide a Warmer Welcome to our guests
What we offer:
  • 29 days holiday
  • Training and development from day one
  • Employee events and celebrations
  • Inhouse company interactive employee communication APP
  • Entry to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
  • £200 referral bonus when your friends or family join the team
  • Access to our discounts and wellbeing platform “Treat Yourself Here”
  • Involvement in our employee recognition schemes
  • Long service recognition
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatments and product discounts
  • Life Assurance cover

Additional Information:

Job Posted:
May 03, 2026

Expiration:
June 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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