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Spa Supervisor position at Cicada Resort Bali Ubud Autograph Collection, part of Marriott International. The role involves overseeing spa operations, advising employees and guests, managing schedules, promoting services, ensuring quality standards, and assisting with team management.
Job Responsibility:
Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees
serve as a role model
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Ensure adherence to quality expectations and standards
develop and implement quality improvement or corrective action plans
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors