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Spa & Store Receptionists are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalised routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine. Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Job Responsibility:
Deliver outstanding customer service year-round
Showcase products through captivating demonstrations
Confirm interest through thoughtful questions and secure sales
Offer shop tours with intelligent link sales
Craft personalised routines
Provide pampering sit-down consultations including decadent hand and arm massages
Embody Lush ethics and values to customers
Help create the ultimate experience for guests
Ensure smooth communication between the customer, the team and the company
Manage Party bookings
Update Google My Business page
Support therapists with room turnovers
Set up treatment consultations
Be day makers for spa clients
Deliver exceptional consultations on the shop floor
Manage bookings of shop floor Party experiences
Deliver shop floor Party experiences
Communicate with clients via email and phone
Navigate Google Suite
Learn the Spa Booking system
Inspire team to radiate positivity and create memorable 5-star experiences
Team up with colleagues to achieve goals and cultivate a work environment
Ensure information effortlessly circulates throughout the store
Foster collaboration with colleagues, manager, and nearby stores
Requirements:
Passionate and motivated
Enthusiastic about showcasing products
Excellent team player
Actively engage in giving and receiving feedback
Ask insightful questions to understand customer needs
Support purchasing decisions
Offer shop tours with intelligent link sales
Craft personalised routines
Provide pampering sit-down consultations
Become a Lush Ambassador
Highly motivated
Incredibly organised
Passionate about the Spa and in-store Parties & Events
Responsible for daily running of the Spa
Managing Party bookings
Updating Google My Business page
Support therapists with room turnovers
Setting up treatment consultations
Being day makers for spa clients
Deliver exceptional consultations
Trained in Spa Parties
Comfortable in the Spa and being hands on
Managing bookings of shop floor Parties
Delivering shop floor Party experiences
Competent at communication with clients via email and phone
Confident navigating the Google Suite
Learning the Spa Booking system
Embrace a true passion for delivering exceptional customer service
Fill the shop floor with positivity
Great communication should be part of your daily routine
What we offer:
Holiday allowance
50% discount on Lush products and applicable treatments
Profit-based bonus
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)