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This role is responsible for the customer experience at the Four Seasons retail store and will also work in the Spa. Ensuring our guests have a smooth shopping and checkout experience. This role will assist the Store Manager to ensure all store areas are well maintained and the guest experience is at the expected level.
Job Responsibility:
Greet and assist customers in a friendly and professional manner
Help customers select products that suit their preferences
Maintain a deep understanding of the product range and brand lifestyle culture
Provide detailed information about the products to customers
Actively contribute to achieving sales targets
Upsell and cross-sell products while maintaining a high standard of service
Ensure the store is always clean, organized, and visually appealing
Regularly check stock levels and communicate with the team regarding replenishment needs
Accurately process sales transactions, handle cash and card payments, and issue receipts
Assist in stock receiving and inventory control
Ensure that stock is stored correctly and that products are rotated
Build and maintain positive relationships with customers
Uphold the values and standards of the Four Seasons brand in every interaction with customers
Requirements:
Minimum 1+ years in guest/customer service role, luxury retail experience preferred
Passion for ski culture, luxury retail clothing and customer service
Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment
Requires knowledge of the ability to operate computer equipment, POS system and Microsoft applications
Ability to stand for 8 hours and lift up to 50lbs
Fluency in English is required for this location
This job requires applicants to have current work authorization in the United States
Nice to have:
Luxury retail experience preferred
What we offer:
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Employee Cafeteria available for meals
Employee engagement at all levels
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