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Spa & Recreation Manager

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Marriott Bonvoy

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Location:
India , Mumbai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Job Responsibility:

  • Supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas
  • Ensuring guest and employee satisfaction and achieving the operating budget
  • Assuming the responsibilities of the Spa Director in his/her absence
  • Ensuring all employees have the proper supplies, equipment and uniforms
  • Comprehending budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
  • Managing supplies and equipment inventories within budget
  • Maintaining cleanliness of spa and related areas and equipment
  • Understanding the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
  • Setting a positive example for guest relations
  • Interacting with guests to obtain feedback on product quality and service levels
  • Handling guest problems and complaints
  • Empowering employees to provide excellent customer service
  • Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement
  • Striving to improve service performance
  • Soliciting employee feedback
  • Utilizing an 'open door' policy and reviewing employee satisfaction results to identify and address employee problems or concerns
  • Ensuring employees understand expectations and parameters
  • Bringing issues to the attention of the department manager and Human Resources as necessary
  • Observing service behaviors of employees and providing feedback to individuals
  • Participating in employee progressive discipline procedures
  • Participating in an on-going employee recognition program
  • Reviewing comment cards and guest satisfaction results with employees
  • Supporting a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Supervising on-going training initiatives and conducting training when appropriate
  • Establishing and maintaining open, collaborative relationships with employees and ensuring employees do the same within the team
  • Celebrating successes and publicly recognizing the contributions of team members
  • Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
  • Assisting the Spa Director in managing the day-to-day operations of the spa as necessary.

Requirements:

  • High school diploma or GED
  • 2 years experience in the spa, guest services, or related professional area.

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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