Spa Receptionist

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Clearly communicate, accurately book, and effectively sell all spa, fitness, and wellness services and products, including massages, facials, specialty treatments, salon services, personal training, and retail offerings
• Utilize all required computer and reservation systems to manage bookings and guest information
• Balance therapist and treatment room schedules to maximize spa productivity while maintaining fairness and adherence to established scheduling guidelines
• Welcome and orient guests, providing personalized tours of the entire spa facility
• Assist in locker room and relaxation areas as needed to ensure a serene, clean, and welcoming environment
• Support daily financial operations, including reconciling spa charges, handling cash transactions, and processing hotel postings in accordance with procedures

• Legal work authorization in United States
• Availability to work seven (7) days a week, twenty-four (24) hours a day, including holidays and weekends
• Ability to stand for extended periods, lift up to 60 lbs, and push/pull as needed during shifts
• Working knowledge of computer programs (Word, Excel, Outlook, Teams)
• Phone service skills
• Interpersonal and good communication skills
• Ability to multi-task

CPR Certification

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!