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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Spa Receptionist

United Kingdom, Edinburgh · Job Posted January 07, 2026
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Job Description

W Edinburgh is hiring Spa Receptionist to join the team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and join this fast-paced operation. Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Job Responsibility

  • Managing the reservations system by scheduling services for clients and large groups using spa reservation systems
  • Confirm/Amend upcoming scheduled treatments
  • Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments, provide general spa orientation to guests upon arrival
  • Be highly knowledgeable about all products and treatments offered
  • Maintain the highest standards of cleanliness throughout the Spa
  • Work well as a team with your fellow therapists and the wider hotel team to ensure our guests receive slick service throughout their stay

Requirements

  • Passion for their role
  • A keen interest in continuous learning and development
  • Sophisticated communication skills
  • Previous experience working in five star, luxury hotels and spas preferable
  • A positive mindset
  • A genuine passion for working in hospitality

What we offer

  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Wellness and mental health programmes
  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world
  • Discounts for your friends and family
  • Specially curated discounts in thousands of shops
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