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Spa Receptionist

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Four Seasons

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Location:
Türkiye , Istanbul

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Spa Receptionist is the first point of contact for Spa & Wellness guests, managing reservations, guest communication, and daily operations to ensure a seamless and personalized experience across all spa and fitness areas.

Job Responsibility:

  • Greet guests warmly, maintain eye contact, and deliver a welcoming experience
  • Handle reservations via face-to-face, phone, and email efficiently
  • Maintain a clean, organized, and calm reception environment
  • Manage spa software, bookings, cashiering, daily accounting, and gift certificates
  • Ensure smooth opening/closing procedures and staff readiness
  • Understand guest needs and recommend treatments, retail, and memberships (soft sell)
  • Provide accurate information on services, products, and promotions
  • Update guest records and communicate key information with the team
  • Recommend further spa and fitness experiences and the purchase of retail products after each guest visit
  • Upsell treatments, services and membership for external guests without seeming hard sell
  • Handle guest feedback, complaints, and report issues to management
  • Ensure safety standards across spa and fitness facilities
  • Maintain confidentiality and professional discretion at all times
  • Collaborate with team members and adapt to operational needs
  • Support events, guest celebrations, and member activities
  • Ensure smooth guest journey follow-up and satisfaction

Requirements:

  • Strong written and spoken English skills
  • Minimum 2 years of experience in a luxury hotel or reputable spa
  • Strong communication, organization, and sales skills
  • Proficiency in computer systems and booking software
  • Professional appearance and high grooming standards
  • Knowledge of Spa & Wellness environments
  • Calm, patient, and solution-oriented mindset
  • Ability to handle guest interactions and complaints effectively
  • Flexibility to work varying schedules
  • Team-oriented with a focus on trust and collaboration
What we offer:
  • Private Health Insurance
  • Excellent Learning and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Business Attire
  • Complimentary Employee Meals
  • Discounted Indoor Parking Privileges

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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