CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Receptionist

Türkiye, Istanbul · Job Posted May 16, 2026
Apply Position
Job Link Share

Job Description

The Spa Receptionist is the first point of contact for Spa & Wellness guests, managing reservations, guest communication, and daily operations to ensure a seamless and personalized experience across all spa and fitness areas.

Job Responsibility

  • Greet guests warmly, maintain eye contact, and deliver a welcoming experience
  • Handle reservations via face-to-face, phone, and email efficiently
  • Maintain a clean, organized, and calm reception environment
  • Manage spa software, bookings, cashiering, daily accounting, and gift certificates
  • Ensure smooth opening/closing procedures and staff readiness
  • Understand guest needs and recommend treatments, retail, and memberships (soft sell)
  • Provide accurate information on services, products, and promotions
  • Update guest records and communicate key information with the team
  • Recommend further spa and fitness experiences and the purchase of retail products after each guest visit
  • Upsell treatments, services and membership for external guests without seeming hard sell
  • Handle guest feedback, complaints, and report issues to management
  • Ensure safety standards across spa and fitness facilities
  • Maintain confidentiality and professional discretion at all times
  • Collaborate with team members and adapt to operational needs
  • Support events, guest celebrations, and member activities
  • Ensure smooth guest journey follow-up and satisfaction

Requirements

  • Strong written and spoken English skills
  • Minimum 2 years of experience in a luxury hotel or reputable spa
  • Strong communication, organization, and sales skills
  • Proficiency in computer systems and booking software
  • Professional appearance and high grooming standards
  • Knowledge of Spa & Wellness environments
  • Calm, patient, and solution-oriented mindset
  • Ability to handle guest interactions and complaints effectively
  • Flexibility to work varying schedules
  • Team-oriented with a focus on trust and collaboration

What we offer

  • Private Health Insurance
  • Excellent Learning and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Business Attire
  • Complimentary Employee Meals
  • Discounted Indoor Parking Privileges
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Spa Receptionist

8 matching positions

New

Spa Receptionist

Four Seasons Hotel Austin is seeking a Spa Receptionist to join our dynamic Spa ...
Location
Location
United States of America , Austin
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One to two years' experience working in a customer service role preferred
  • Strong communication skills
  • Ability to be a quick problem solver
  • Work authorization in the United States
Job Responsibility
Job Responsibility
  • Welcome guests and handle all inquiries by being knowledgeable about treatments, products and services offered as well as pricing
  • Schedule treatments to maximize use of time within the treatment schedule
  • Anticipate, customize, and service guest's needs before being asked
  • Be knowledgeable about all available menu options
What we offer
What we offer
  • FREE Medical, Dental and Vision Insurance after 30 days
  • Room night stays at Four Seasons Worldwide
  • Employee meals prepared by the Four Seasons Culinary Team
  • Dry cleaning and alteration of employee uniforms
  • Parking in Downtown Austin during work shifts
  • Discounted public transportation options
  • Four Seasons beds and bedding
  • Gold's Gym membership
  • Vacation, Sick, Twelve (12) Paid Holidays
  • 401k participation with a company matching program
  • Fulltime
Read More
Arrow Right
New

Spa Receptionist

Schedule services for individuals and large groups using spa/salon reservations ...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
Job Responsibility
Job Responsibility
  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services
  • Answer questions about available services
  • Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Fulltime
Read More
Arrow Right

Spa Receptionist

The Spa Receptionist serves as the first point of contact for guests, ensuring a...
Location
Location
Canada , Toronto
Salary
Salary:
25.59 CAD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Reading, writing, and oral proficiency in English
  • Excellent communication and organizational skills
  • Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting
  • Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably
  • Proficiency in Microsoft Office (Word and Excel) and Canva
  • High grooming standards, a genuine smile, and a professional demeanour
  • Passion for the health and wellness industry
  • Valid Smart Serve Certification is required
Job Responsibility
Job Responsibility
  • Welcome and consult with guests about services, amenities, and spa facilities
  • Set and coordinate appointments, ensuring accuracy and alignment with guest preferences
  • Provide recommendations and assist with retail sales tailored to guest needs
  • Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
  • Handle telephone and email inquiries according to Four Seasons' service standards
  • Manage spa booking systems, ensuring reservations are accurate and optimized for productivity
  • Maintain communication logs and update staff on changes to bookings or tasks
  • Assist therapists and attendants with operational needs, ensuring smooth service delivery
  • Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality
  • Process payments, gratuities, and service vouchers accurately
What we offer
What we offer
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
  • Complimentary meal per shift in our employee dining room, OASIS
  • Complimentary dry cleaning of uniforms
  • Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
  • Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
  • Parttime
Read More
Arrow Right

Spa Receptionist

Schedule services for individuals and large groups using spa/salon reservations ...
Location
Location
Thailand , Khao Lak
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services
  • Answer questions about available services
  • Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Fulltime
Read More
Arrow Right

Spa Receptionist

Our Spa team is dedicated to accommodating guest & employee requests from the or...
Location
Location
South Africa , Johannesburg
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful candidates must possess legal rights to work in South Africa
  • EE candidates including disabled applicants are welcome to apply
Job Responsibility
Job Responsibility
  • Accommodating guest and employee requests from the ordinary to the extraordinary
What we offer
What we offer
  • Robust benefit plan
  • opportunity to engage in diverse and challenging work
  • recognition for excellence
  • Fulltime
Read More
Arrow Right

Spa Receptionist

Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CPR Certification
  • First Aid Certification
  • Recreation Equipment
  • Any certification or training required by local and state agencies
Job Responsibility
Job Responsibility
  • Serve as a key resource for all recreation activities facilitated on the property
  • Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center
  • Encourage, recruit, register, and schedule guests to participate in recreation activities
  • Promote a fun and relaxing atmosphere for guests
  • Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members
  • Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency
  • Provide cashier services when working in facilities that include point of sales transactions
  • Assist when hosting private functions within the recreation facilities with group activities and events
  • Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
  • Provide assistance to injured guests until the arrival of emergency medical services
  • Fulltime
Read More
Arrow Right

Spa Receptionist

Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • Less than 1-year related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Schedule services for individuals and large groups using spa/salon reservations software system
  • Call guests to confirm scheduled services
  • Answer questions about available services
  • Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
  • Promote and sell spa/salon services
  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
  • Process guest payments for spa/salon services and obtain payment authorization as needed
  • Accept and log cash tips for employees
  • Balance, scan, and drop receipts with Accounting
  • Fulltime
Read More
Arrow Right

Spa Receptionist

Our Spa Specialists play an important role in support of a number of vital Spa f...
Location
Location
Saudi Arabia , The Red Sea
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Promoting Spa services or retail
  • Scheduling reservations and confirming appointments
  • Providing answers about services
  • Checking in guests
  • Processing payments
  • Creating a safe workplace
  • Following company policies and procedures
  • Upholding quality standards
  • Ensuring professional uniform, personal appearance, and communications
  • Standing, sitting, or walking for an extended time
  • Fulltime
Read More
Arrow Right