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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Receptionist

Vietnam, Dien Ban Employment contract · Job Posted May 31, 2026
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Job Description

The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.

Job Responsibility

  • The ability to follow proper payroll and key procedures
  • The ability to verify the attendant staff is present
  • The ability to read and update the daily log and communicate relevant information to the staff
  • The ability to operate the computer, copier, typewriter and credit card machines
  • The ability to utilize the trace file, cashier sheets and handle the daily accounting
  • The ability to process outgoing mail
  • The ability to process all charges
  • The ability to set up and handle gift certificates
  • The ability to requisition and stock office supplies for the desk
  • The ability to provide assistance to guests and members about the retail merchandise
  • The ability to utilize the telephones according to Four Seasons standards
  • The ability to respond properly in any hotel emergency or safety situation
  • The ability to perform other tasks or projects as assigned by hotel management and staff
  • Responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards and reporting into the Spa Manager

Requirements

  • One + years' experience working within a luxury hotel or similar environment
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest’s preferences

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Employee Transportation from/to Danang center
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