Spa Receptionist

• Provides a warm, friendly and professional welcome to all guests
• Coordinates guest’s lifestyle assessment with the therapists
• Ensures that all relevant Spa employees receive a printout of guest lists or are party to important information
• Adheres to an agreed reporting system on a timely basis
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work
• Completes daily opening and closing procedures as per operating checklists
• Schedules reservations of Spa services for guests and monitors availability of treatments and employees to ensure prompt service according to the relevant skills of the therapists
• Organises scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are met
• Assists with administration duties such as purchasing, receiving and inventory reporting
• Answers all phone, email and written enquiries before the end of each shift
• Ensures the cleanliness of the Spa Reception area and overlook the fitness area, the locker rooms, the relaxation room and make sure that it is a welcoming space for guests to arrive to
• If needed, Spa receptionist will tidy up the place when the attendants are busy
• Aware of all relevant Health and Safety laws and conduct yourself in a manner that does not put you or any guests that you are assisting at risk
• Responsible for preparing the Spa reception for the incoming shift and recording any information in the handover email
• Ensures adequate supplies of Hotel and Spa literature so that guest enquiries can be dealt with straight away
• Flexible within job role and perform other tasks or projects as assigned by the Spa Manager or the Hotel Manager should they be deemed necessary

• Holder of a university degree or equivalent
• At least, one year of experience in luxury or five-star hotels
• Has worked at the reception, and preferably at the Spa reception
• Excellent communication skills
• Time Management skills
• A passion for delivering exceptional levels of guest service
• Ability to work independently and as part of a team
• Excellent understanding of operating standards
• Proficiency in English and Arabic, multilingual is preferred
• Masters the different Microsoft programs, mainly Word, Excel and PowerPoint

multilingual is preferred

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals