Spa Receptionist Job at Four Seasons (Abu Dhabi)

Spa Receptionist

Four Seasons

Location:
United Arab Emirates , Abu Dhabi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Spa Receptionist is the first point of contact for all Pearl Spa guests, creating a welcoming and serene atmosphere from the moment they arrive. This role is responsible for managing reservations, greeting guests, coordinating therapist schedules, and ensuring seamless spa operations. With warmth, professionalism, and attention to detail, the Spa Receptionist supports the delivery of an exceptional and personalized wellness experience.

Job Responsibility:

Maintains a warm, calm, and welcoming demeanor at all times when assisting guests and colleagues
Keeps the reception and work areas neat, clean, organized, and quiet to preserve the spa’s serene environment
Wears the prescribed uniform neatly and consistently demonstrates excellent personal hygiene and grooming standards
Follows proper accounting procedures and adheres to all Standard Operating Procedures (SOPs) and attendance policies
Demonstrates flexibility with scheduling and adapts to changing business demands
Accepts performance feedback positively and makes appropriate adjustments to improve performance
Communicates clearly and respectfully
listens attentively and avoids interrupting others
Responds appropriately to any hotel emergency or safety situation, following established procedures
Utilizes the spa logbook, software system, and scheduling charts to ensure accurate communication of relevant information among staff
Builds positive relationships with peers, subordinates, and supervisors through trust, cooperation, and mutual respect
Reports and records maintenance issues, guest comments, resident concerns, and operational glitches to the Spa Supervisor or Director of Spa
Maintains thorough knowledge of all spa and health club amenities, equipment, treatments, packages, and current promotions, including their benefits, indications, and contraindications
Understands and follows all safety and operational procedures related to spa and health club equipment and products
Demonstrates discretion and maintains strict confidentiality regarding all guest, team member, and third-party information at all times
Performs additional tasks or projects as assigned by Director of Spa, Spa Supervisor, or hotel management and respects established lines of authority

Requirements:

A minimum of at least 1 year of experience in the similar role in a luxury brand, spa or wellness center
Strong guest service orientation with excellent communication and interpersonal skills
Professional, polished appearance with a calm and welcoming demeanor
Knowledge of spa treatments, wellness products, and basic retail principles is an advantage
Proficiency in spa booking or hotel property management systems (e.g., Opera, Book4Time)
Excellent organizational and multitasking skills with attention to detail
Fluency in English is required
additional languages are an asset

Nice to have:

Knowledge of spa treatments, wellness products, and basic retail principles is an advantage
additional languages are an asset

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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