Spa Receptionist Job at Four Seasons

Job Responsibility

Read and update the daily log and communicate relevant information to the staff
Operate the computer, copier, typewriter and credit card machines
Utilize the trace file, cashier sheets and handle the daily accounting
The ability to process outgoing mail
Process all charges
Set up and handle gift certificates
The ability to requisition and stock office supplies for the desk
Provide assistance to guests and members about the retail merchandise
Respond properly in any hotel emergency or safety situation
Control all the reception area: financially sides, reception sales and retail products
The ability to be under the responsibility of all items at the reception area
Know how to use the Spa Ski System and the Fidelio
Arrange and update the Spa therapist about their new appointments
The ability to do inventory for all products, retail items and loan clothes at the reception area and the daily attendance number
Do the therapist massages session's monthly report and payments
Do the following and prepare the following reports: expired memberships, members monthly birthdays, member's memberships, papers and payments
Report for the Spa Supervisor and Manger and comments from a Spa member or a guest
Control all the areas around the Spa reception: Juice bar, Elevator and the Candles on it
Do more Sales threw the Spa reception telephone and threw contacting the Guests and the Spa members, and to know the benefit and the products in use for each type of treatment
Consistently offers professional, engaging and friendly service
Create a welcoming atmosphere for guests during check in and check out
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining Spa story
Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the Spa Leadership team
Promote a safe working environment by adhering to Hotel health and safety standards
Process transactions and adjustments daily
Accept responsibility for cash drawer and ensure it balances at close of shift
Perform any duties and responsibilities as assigned, including check lists

Requirements

High School Diploma or equivalent
At least one year as a receptionist or customer service representative in a corporate environment
Good customer service skills and general office experience
Good interpersonal and communication skills required greeting visitors, good phone etiquette
Excellent English Language
Strong computer skills required

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