Spa Receptionist

• Welcome and consult with guests about services, amenities, and spa facilities
• Set and coordinate appointments
• Provide recommendations and assist with retail sales tailored to guest needs
• Anticipate guest needs and resolve issues promptly
• Handle telephone and email inquiries
• Manage spa booking systems
• Maintain communication logs and update staff
• Assist therapists and attendants with operational needs
• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly
• Process payments, gratuities, and service vouchers
• Prepare daily accounting reports
• Assist with gift certificate processing
• Maintain product knowledge and assist guests with retail purchases
• Restock, price, and display retail products
• Participate in monthly and quarterly retail inventories
• Maintain a neat, organized, and professional reception area
• Update forms, reference materials, and guest collateral
• Manage supply requisitions and restocking
• Work closely with engineering to address maintenance issues
• Collaborate with housekeeping
• Notify security of accidents, injuries, or safety concerns
• Handle lost and found items appropriately

• Reading, writing, and oral proficiency in English
• Excellent communication and organizational skills
• Ability to prioritize in a busy environment
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably
• Proficiency in Microsoft Office (Word and Excel) and Canva
• High grooming standards, a genuine smile, and a professional demeanor
• Passion for the health and wellness industry
• Proactive and guest focused mindset

Additional languages are a plus

• 401(k) Retirement Plan including Employer Matching Program
• Paid Time Off
• Energizing Employee Culture
• Comprehensive learning and development programs
• Inclusive and diverse employee engagement & recognition events all year-round
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals