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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Receptionist

Egypt, Cairo · Job Posted February 21, 2026
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Job Description

Spa Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

Job Responsibility

  • Is very warm and welcoming when assisting guests
  • smiles and maintains eye contact
  • Reads the morning reports to ensure awareness of all staff on all arrivals, in-house and departure guests, with special attention to VIP return guests, profile guests, etc.
  • Describes and sells Spa services and products according to the guest’s preferences
  • Upsells treatments and services intuitively and sensitively according to guests’ needs and preferences
  • Focus on meeting/exceeding retail and spa treatment targets
  • Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness, including benefits, indications & contraindications
  • Ensures handover is completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal, and genuine
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to spa manager and relevant departments
  • Understands all safety procedures specific to the usage of spa and fitness equipment and products
  • Organizes and schedules all guest bookings in an efficient manner
  • Operates the Spa software system, Book4Time, for spa reservations and other functions
  • Processes all charges, sets up, and handles gift certificates
  • Organizes the inventory of retail, assists with the reordering of products
  • Handles guest complaints and notifies spa management
  • Sets up and immaculately maintains Spa public areas
  • maintains stocks of operating and guest supplies in the work areas
  • Performs other tasks or projects as assigned by management

Requirements

  • Previous experience from hospitality or a similar luxury environment is a plus
  • Attention to detail, ability to multitask, and prioritize
  • Excellent interpersonal skills and personal presentation
  • Outstanding command of communications skills and the English and Arabic languages are essential
  • Guest centricity and understanding the importance of guests’ preferences
  • Flexible schedule with the ability to work all types of shifts, weekends, and holidays
  • Working on computer skills and knowledge, including but not limited to Excel, Word, and the Internet
  • Must be keen on sales and dealing with guests
  • Must have a college diploma
  • Requires a working knowledge of division operations
  • Requires ability to operate computer equipment and other [Department] systems
  • Requires reading, writing, and oral proficiency in the English language
  • More than 1 year of experience

What we offer

  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms/ business attire
  • Complimentary employee meals
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Dental and medical/disability/life insurance
  • Retirement pension plan
  • Employee service awards
  • Annual employee party/social and sports events
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