Spa Receptionist Job at Four Seasons (Santa Fe)

Spa Receptionist

Schedule services for individuals and large groups using spa/salon reservations ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Spa Receptionist

We’re looking for a warm, organised and guest-focused Spa Receptionist to join o...

Location

United Kingdom , Hook

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a spa, reception, or hospitality environment is preferred, but not essential – we provide full training
A genuine passion for customer service, wellbeing, and creating exceptional guest experiences
A positive, calm, and professional approach, even in a busy environment
Strong organisational skills with the ability to multi-task and prioritise effectively
Excellent communication skills, both face-to-face and over the phone
A high level of attention to detail and a proactive, solutions-focused mindset
Confidence using booking systems and basic IT platforms
A team-oriented attitude with the ability to also work independently
Flexibility to work a variety of shifts including evenings, weekends, and holidays

Job Responsibility

Deliver a friendly, professional, and personalised welcome to every guest, creating a lasting first impression
Manage spa bookings, appointments, and availability, ensuring a seamless and efficient scheduling experience
Provide expert knowledge of spa treatments, facilities, and products, confidently recommending services to enhance the guest journey
Handle all guest enquiries across phone, email, and in person with professionalism and attention to detail
Ensure the reception, relaxation, and waiting areas reflect the calm and high standards of the spa environment
Process payments accurately, manage daily cash handling, and maintain booking records
Work closely with therapists and spa colleagues to ensure smooth operations and excellent service delivery
Proactively promote spa treatments, packages, and retail products to drive revenue and enhance guest satisfaction
Anticipate guest needs, resolve any concerns promptly, and go above and beyond to create memorable experiences
Maintain the highest levels of health, safety, and hygiene compliance at all times

What we offer

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent Training and Career Development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty

Fulltime

Spa Receptionist

Our Spa Receptionist, you will be the first point of contact for our guests and ...

Location

Jordan , Amman

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a spa, wellness, hospitality, or front office environment preferred
Strong customer service and interpersonal skills with a guest-focused mindset
Excellent verbal and written communication skills in English
Arabic language skills are an advantage
Experience with spa booking systems, property management systems, or point-of-sale systems is preferred
Strong organizational and administrative abilities with excellent attention to detail
Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism
Basic accounting, cash-handling, and reporting skills
Sales-oriented approach with the ability to recommend services and retail products confidently
Proficiency in Microsoft Office applications and general computer systems

Job Responsibility

Welcome guests and members warmly, ensuring a personalized and seamless spa experience
Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system
Communicate appointment details and schedule changes promptly to therapists and spa team members
Process guest payments, charges, memberships, gift certificates, and retail transactions accurately
Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies
Read, update, and communicate relevant information from the daily logbook to ensure smooth operations
Handle incoming and outgoing correspondence and maintain organized guest and membership records
Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities
Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits
Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items

What we offer

Competitive salary and benefits package
Opportunities for professional development and career growth
A supportive and collaborative work environment
Training programs designed to enhance your hospitality and wellness expertise
Employee wellness and recognition programs
The opportunity to be part of a luxury guest experience focused on excellence and personalized service

Fulltime

Spa Receptionist

Our Spa Receptionist, you will be the first point of contact for our guests and ...

Location

Jordan , Amman

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a spa, wellness, hospitality, or front office environment preferred
Strong customer service and interpersonal skills with a guest-focused mindset
Excellent verbal and written communication skills in English
Arabic language skills are an advantage
Experience with spa booking systems, property management systems, or point-of-sale systems is preferred
Strong organizational and administrative abilities with excellent attention to detail
Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism
Basic accounting, cash-handling, and reporting skills
Sales-oriented approach with the ability to recommend services and retail products confidently
Proficiency in Microsoft Office applications and general computer systems

Job Responsibility

Welcome guests and members warmly, ensuring a personalized and seamless spa experience
Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system
Communicate appointment details and schedule changes promptly to therapists and spa team members
Process guest payments, charges, memberships, gift certificates, and retail transactions accurately
Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies
Read, update, and communicate relevant information from the daily logbook to ensure smooth operations
Handle incoming and outgoing correspondence and maintain organized guest and membership records
Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities
Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits
Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items

What we offer

Competitive salary and benefits package
Opportunities for professional development and career growth
A supportive and collaborative work environment
Training programs designed to enhance your hospitality and wellness expertise
Employee wellness and recognition programs
The opportunity to be part of a luxury guest experience focused on excellence and personalized service

Fulltime

Spa Receptionist

Four Seasons Hotel Austin is seeking a Spa Receptionist to join our dynamic Spa ...

Location

United States of America , Austin

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One to two years' experience working in a customer service role preferred
Strong communication skills
Ability to be a quick problem solver
Work authorization in the United States

Job Responsibility

Welcome guests and handle all inquiries by being knowledgeable about treatments, products and services offered as well as pricing
Schedule treatments to maximize use of time within the treatment schedule
Anticipate, customize, and service guest's needs before being asked
Be knowledgeable about all available menu options

What we offer

FREE Medical, Dental and Vision Insurance after 30 days
Room night stays at Four Seasons Worldwide
Employee meals prepared by the Four Seasons Culinary Team
Dry cleaning and alteration of employee uniforms
Parking in Downtown Austin during work shifts
Discounted public transportation options
Four Seasons beds and bedding
Gold's Gym membership
Vacation, Sick, Twelve (12) Paid Holidays
401k participation with a company matching program

Fulltime

Spa Receptionist

The Spa Receptionist serves as the first point of contact for guests, ensuring a...

Location

Canada , Toronto

Salary:

25.59 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing, and oral proficiency in English
Excellent communication and organizational skills
Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting
Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably
Proficiency in Microsoft Office (Word and Excel) and Canva
High grooming standards, a genuine smile, and a professional demeanour
Passion for the health and wellness industry
Valid Smart Serve Certification is required

Job Responsibility

Welcome and consult with guests about services, amenities, and spa facilities
Set and coordinate appointments, ensuring accuracy and alignment with guest preferences
Provide recommendations and assist with retail sales tailored to guest needs
Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
Handle telephone and email inquiries according to Four Seasons' service standards
Manage spa booking systems, ensuring reservations are accurate and optimized for productivity
Maintain communication logs and update staff on changes to bookings or tasks
Assist therapists and attendants with operational needs, ensuring smooth service delivery
Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality
Process payments, gratuities, and service vouchers accurately

What we offer

Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of uniforms
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

Parttime

Spa Receptionist

Schedule services for individuals and large groups using spa/salon reservations ...

Location

Thailand , Khao Lak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Spa Receptionist

Our Spa team is dedicated to accommodating guest & employee requests from the or...

Location

South Africa , Johannesburg

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Successful candidates must possess legal rights to work in South Africa
EE candidates including disabled applicants are welcome to apply

Job Responsibility

Accommodating guest and employee requests from the ordinary to the extraordinary

What we offer

Robust benefit plan
opportunity to engage in diverse and challenging work
recognition for excellence

Fulltime

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