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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Receptionist

Italy, Firenze · Job Posted January 25, 2026
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Job Description

The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule.

Job Responsibility

  • Provide an enjoyable, relaxed and peaceful spa experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness
  • Greet and welcome guests with a warm smile and with professionalism, escort them to the changing room and/or to the treatment/ pool/gym area
  • Check guests’ health prior to receiving SPA Services or accessing the SPA adjusting treatment bookings accordingly
  • Ensure any spa area is properly set up and fully stocked and that the highest standards of hygiene, cleanliness and tidiness are followed
  • Contact promptly the maintenance team if needed
  • Make reservations for all facial and body treatments and organize therapists’ appointments accordingly
  • Promote the sales of SPA treatments, beauty products and accessories, achieving sales targets set by management team
  • Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests
  • Report any complaints to the management team
  • Responsible for opening and closing the Spa, for all guests’ payments, for cashing up and other accounting procedures
  • Produce any reports assigned by the management team

Requirements

  • A minimum of one year experience in a front office position preferably in a Spa luxury environment
  • Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request
  • Preferably good knowledge of Spa and beauty products and services
  • Reading, writing and oral proficiency in the Italian and English language

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Employee Meals
  • Staff accommodation upon availability
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