Spa Receptionist Job at Four Seasons (Beau Champ)

Spa Receptionist

Four Seasons

Location:
Mauritius , Beau Champ

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Requirements:

Is directly responsible for the day to day key processes in his/her area of work
Assists his/her supervisor in executing the day to day operational requirements
Assumes training responsibilities when required
demonstrates a high degree of standards awareness
promotes teamwork and acts as role model
Attends and actively participates in all scheduled training sessions, daily briefings and meetings
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
lives the Golden Rule
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assist colleagues whenever necessary, including juice bar, retail and attendant coverage
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards
Provides genuine hospitality and recognition in the work area
adheres to hotel credit policies and procedures
Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
Spa atmosphere must be maintained with proper music, lighting, temperature and aroma
Has a thorough understanding of and efficiently operates available resources, including databases such as Spa Soft, Bodet, Workday and Lotus Notes
Updates guest profiles, preferences and appointments in Spa Soft accurately
Provides individual assistance and accurate information in an effective and timely manner
offers a special touch when an opportunity is presented
Anticipates guest needs and takes ownership of guest concerns and requests
acts decisively to ensure guest satisfaction
reports all glitches to Manager for further follow up
Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills
Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner
Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
Always perform quality check by asking guest’s feedback after their Spa experience
Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager
Respond properly in any emergency or safety situation
Perform other tasks or projects as assigned by hotel management
Handle guest complaints if possible by taking ownership and notify spa management immediately
Keeps accurate inventory of operating supplies and submits purchase orders to replenish stock in a timely manner
Process all financial transactions for retail, spa treatments through Opera and credit card terminal for accurate billing purposes without causing any delays to guests
Follows impeccable telephone etiquette
Ensures the work area is ready for service
assists in supplies requisitions according to established procedures
Is highly sensitive to guests preferences and special requests
offers meaningful alternatives when special requests cannot be met

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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