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SPA Receptionist position at JW Marriott Hotel Ankara, requiring fluency in Turkish and English. The role involves scheduling services, guest confirmation, sales, payment processing, and general spa operations, contributing to the brand's promise of 'Wonderful Hospitality. Always.'
Job Responsibility:
Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting
Notify Engineering of maintenance and repair needs
Requirements:
Good command of English
Bachelor degree in related major
Willing to have a career in Hospitality and/or SPA
What we offer:
Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being