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Spa Receptionist

United States, Scottsdale 20.00 USD / Hour · Job Posted June 01, 2026
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Job Description

The Spa Receptionist is responsible for day to day operation of the Spa front desk including booking appointments, greeting and registering guests, answering questions and ensuring the cleanliness of the Spa. The Spa Receptionist is knowledgeable of all Spa services, retail, pricing, and other services provided by the resort.

Job Responsibility

  • Monitors the guest areas of the spa to ensure that the front desk, retail area, and locker areas are at all times neat, orderly, and well stocked
  • Answers phones, book appointments, check guests in and out of the spa and complete all reports, financials, and paperwork accurately
  • Informs guests of all services available, describe each in detail, and book services according to guest needs and preferences
  • Actively learns treatment products, their uses, and associated benefits
  • Assists guests with retail product selections and educate them on correct use
  • Responsible for suggestive selling, including: add on services, retail products, and return visits
  • Ascertains satisfaction of guests upon check-out and deal with guest complaints as appropriate, calling for management assistance where necessary
  • Proactively monitors the books to ensure reservations are complete and correct
  • Assists in training spa desk procedures to new employees
  • Reads log books, communications boards, memos daily
  • Assists in other areas of spa as needed, including locker, fitness and retail areas

Requirements

  • High school diploma or general education degree (GED) required
  • A minimum of one year previous experience in a high volume Resort Spa, upscale Day Spa or Salon is required
  • High end retail experience may be considered
  • Excellent PC skills
  • Intermediate knowledge MS Word and Excel
  • Experience with POS systems or cashiering systems
  • Must present a salon professional and well-groomed appearance at all times
  • Light make up for lips and eyes preferred
  • Must have a superior sense of organization, control, and ability to prioritize in a fast paced, busy environment
  • Requires the ability to operate multiple phone lines
  • Must have basic math and cash handling skills
  • Must be reliable, trustworthy and possess a pleasant personality
  • Must possess excellent telephone etiquette and customer service skills
  • Ability to work harmoniously with others and be a team player
  • Ability to handle pressure and difficult situations
  • Must be able and willing to work a flexible schedule, including weekends, evenings and holidays
  • Complies with all policies and procedures
  • Must be able to read, write, speak and understand English

Nice to have

  • CPR certification preferred
  • Light make up for lips and eyes preferred
  • Knowledge of multiple languages is a plus
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