Spa Operations Team Leader Jobs

Scarlet

Location:
United Kingdom

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

28683.20 GBP / Year

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Job Description:

Be the driving force behind our guests journey in our award winning spas. Our Spa Operations Team Leaders are the driving force behind our guest journey, ensuring every detail runs smoothly and that both our team and guests feel supported and cared for. This is a leadership role focused on smooth operations, outstanding standards, and enhancing guest experiences across both hotel sites. You will be a mentor and operational lead for our Spa Hosts, ensuring the spa facilities are maintained to the highest level, the team feels supported, and that our ethos of holistic and sustainable hospitality shines through every detail.

Job Responsibility:

Support, nurture, and inspire our spa hosts and therapists to deliver 5-star guest experiences
Oversee the day-to-day operation of spa facilities, including pools, thermal rooms, hot tubs, hammam, and treatment spaces
Ensure smooth guest journeys from arrival to departure, anticipating and resolving challenges before they arise
Lead by example, upholding standards and fostering a culture of care, efficiency, and attention to detail
Coordinate with the wider hotel teams to align spa operations with overall guest experience
Monitor and maintain operational systems, safety standards, and sustainability practices
Support in team scheduling, communication, and daily briefings to ensure smooth running of the department

Requirements:

Strong leadership and mentoring skills
Excellent communication and organisational abilities
Experience in spa, leisure, or hospitality operations
Passion for delivering exceptional guest experiences
Ability to thrive in a dynamic, fast-paced environment
A collaborative mindset with a focus on team development and wellbeing

What we offer:

Competitive salary of £28,683.20 PA plus tips
A people-centric working environment
Learning and internal career progression opportunities
A permanent contract for 40 hours (5 days a week) with 28 days holiday per year (29 after 1 year)
Long service scheme – enjoy a free stay at Bedruthan after your first year!
40% off food and drinks, plus discounts on hotel services
Local partnership discounts
Health Shield Healthcare Plan
On-site team accommodation available

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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Spa Operations Team Leader