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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Membership Coordinator

Tunisia, Tunis Employment contract · Job Posted May 06, 2026
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Job Description

The Membership Coordinator is responsible for managing all aspects of the spa and fitness membership program, ensuring a seamless and elevated experience for members and guests. This role focuses on membership sales, handling inquiries, managing member accounts, organizing exclusive events, and promoting wellness offerings. You will play a key role in fostering strong relationships with members, coordinating with internal teams, and upholding the highest standards of luxury service.

Job Responsibility

  • Serve as the primary point of contact for all membership-related inquiries and communications
  • Conduct personalized tours of the spa and fitness facilities to promote memberships
  • Manage member accounts, including onboarding, renewals, billing, and updates
  • Maintain accurate membership records and share updates with the management team
  • Actively promote memberships, packages, and wellness services to prospective clients
  • Organize and oversee member-exclusive events, promotions, and wellness programs
  • Regularly communicate with members through newsletters, emails, and personal interactions
  • Address and resolve member concerns with professionalism and efficiency
  • Foster a welcoming and inclusive environment, ensuring all members feel valued
  • Oversee membership billing, tracking revenue, and resolving any account issues
  • Ensure the spa and fitness areas are meticulously maintained, clean, and operational
  • Collaborate with other departments to deliver a seamless member experience across all touchpoints
  • Generate and manage reports related to memberships, including revenue tracking and member engagement data
  • Support the Spa Coordinator team in managing reservations, scheduling, and guest inquiries
  • Assist in training front desk staff on membership procedures and service standards
  • Participate in team meetings to share updates, provide insights, and align on goals

Requirements

  • A minimum of 1-2 years of customer service experience in a luxury hotel, spa, or wellness environment
  • sales experience preferred
  • Strong interpersonal and communication skills to build and maintain lasting member relationships
  • Proficiency in membership management software
  • Exceptional organizational skills and attention to detail, with the ability to multitask effectively
  • A proactive, self-motivated approach and a genuine passion for wellness and luxury guest service
  • Fluency in English
  • additional languages are an asset
  • Flexibility to work weekends, holidays, and varied shifts as required

Nice to have

  • Sales experience
  • Additional languages

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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