Spa Manager

• Lead, direct and supervise spa team in creating an outstanding experience for the guest
• Provide consistent high standards of customer service and show excellent leadership skills – own and manage the department
• Provide a clean and safe spa and leisure environment to both guests and employees
• Deal with all membership enquiries, membership sales and other guest inquiries
• Ensure all complaints are dealt with promptly and efficiently
• Consistently develop, promote and grow retail sales and services through training, tools and monitoring
• Achieve financial objectives and monitor KPI’s
• Liaise with the sales and marketing teams to promote all aspects of the spa and FIT facility
• Attend applicable operational meetings
• Implement ongoing training for your team to make sure you have a competent team
• Lead recruitment for your team and set up the departmental team structure
• Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines

• Proven track record of spa manager experience in a similar environment
• Languages: English is a must, other languages are appreciated. Dutch is a plus
• Valid working permit for The Netherlands

Dutch language skills