Spa Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, Buckinghamshire

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking an experienced, dynamic and passionate Spa Manager to lead the operations of our luxury hotel's wellness facilities. This role requires a commercially astute leader with a proven track record in driving revenues, operational excellence and delivering exceptional guest experiences. The successful candidate will be responsible for all aspects of the spa, wellness and fitness centre, ensuring profitability, innovation and the highest standards of service that reflect The Luxury Collection, one of Marriott's luxury brands.

Job Responsibility:

Manage smooth-day-to-day spa operations, ensuring high-quality standards, and excellent customer service
Ensure the Spa environment is visually and operationally excellent including cleanliness, ambiance and maintenance
Set an example at all times in standards of professionalism, attitude and appearance as required from the staff
Manage Spa systems and software ensuring effective use for all spa members for bookings and reporting
Drive revenue growth through growing membership, day spa packages, retail sales and hotel guest treatments with innovative service and product offerings
Ensure treatment scheduling meets the demands of the guest thus maximising revenue through optimisation of appointment management
Plan an annual calendar of events, promotions and partnerships together with the Commercial team to drive revenue
Monitor KPIs, implement cost- control measures and maximize profitability without compromising guest experience
Manage all rotas in line with demand for treatments and hotel occupancies and have efficient staff scheduling to ensure productivity
Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high levels of service in all areas
Develop an annual training plan ensuring all employees are trained and developed to meet the needs of the business and new trends
Curate a world-class wellness experience tailored to luxury clientele
Introduce new treatments and fitness initiatives aligned with market trends
Handle guest feedback with professionalism, ensuring service recovery and loyalty
Partner with Sales and Marketing to promote spa offerings to hotel guests, local residents and corporate clients
Develop packages, promotions and partnerships to increase visibility and revenue
Responsible for maintaining compliance within the spa of health, safety, and hygiene regulations, conducting regular inspections and staff training
Ensure all Health and Safety guidelines are adhered to and all new staff are to receive H&S training as part of their onboarding
Ensure the Spa's cleanliness is of the highest level and in line with agreed standards and are reviewed regularly

Requirements:

Substantial luxury spa experience and confident in running day-to-day operations to a high standard
Qualified Therapist SCQF level 6 (or equivalent)
Strong financial management skills with proven ability to manage budgets
analyse P&L and deliver growth
Exceptional leadership, communication and interpersonal skills
Ability to work a mixture of opening, closing and weekend shifts

What we offer:

Service charge (discretionary)
28 days holiday including bank holidays
Discounted room rates at Marriott properties worldwide
20% discount at Marriott F&B outlets worldwide
Employee Referral Scheme
Pension scheme
Learning and development programmes
Free Meals on Duty
On-site parking
Complimentary dry cleaning

Additional Information:

Job Posted:
October 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spa Manager