Spa Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Bangkok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Job Responsibility:

Assumes the responsibilities of the Spa Director in his/her absence
ensures all employees have the proper supplies, equipment and uniforms
comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
manages supplies and equipment inventories within budget
maintains cleanliness of spa and related areas and equipment
understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
sets a positive example for guest relations
interacts with guests to obtain feedback on product quality and service levels
handles guest problems and complaints
empowers employees to provide excellent customer service
emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
strives to improve service performance
solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns
ensures employees understand expectations and parameters
brings issues to the attention of the department manager and Human Resources as necessary
observes service behaviors of employees and providing feedback to individuals
participates in employee progressive discipline procedures
participates in an on-going employee recognition program
reviews comment cards and guest satisfaction results with employees
supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job
supervises on-going training initiatives and conducting training when appropriate
establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team
celebrates successes and publicly recognizes the contributions of team members
ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Requirements:

High school diploma or GED
2 years experience in the spa, guest services, or related professional area.

What we offer:

Equal opportunity employer
training initiatives
emphasis on non-discrimination on protected bases (disability, veteran status, etc.)
opportunities for personal development and recognition
holistic well-being focus.

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spa Manager