Spa Manager

• Stepping into the Spa Director position whenever the Spa Director is not on duty
• Handling personnel matters such as coaching and discipline as needed
• Creating a positive work culture
• Taking ownership of the spa operations including understanding the financial aspects of the business
• Presenting a professional image
• Networking and negotiating partnerships for the spa with local businesses and organizations
• Meeting/exceeding key performance indicators
• Facility management
• Maintaining supplies and overseeing inventory processes
• Ensuring guest satisfaction
• Recruiting and training
• Employee coaching and development
• Assisting Spa Director with managing and monitoring all areas of spa operations to ensure compliance with policies and procedures
• Demonstrating and reinforcing excellent customer service
• Acting as the first point of contact for guest issues
• Coaching and motivating team members to meet/exceed revenue and operational goals
• Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance
• Conforming to all Woodhouse Spa standards
• Being an expert on all Woodhouse Signature Services and MEEVO System software

• 2-3 years of front desk/customer service Management experience – at a spa, restaurant or hotel is preferred
• Experience using a point-of-sale/scheduling spa software is preferred
• Ability to work weekends - 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication skills and excellent customer service skills
• Ability to multi-task in a fast-paced environment
• Positive attitude is required of all Employees

Experience in guest relations and massage/salon/spa or hospitality management is preferred

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Medical Insurance
• Dental & Vision for Full Time Employees
• 401K with 100% on first 4% Employer Match - ALL Employees
• Paid Vacation - ALL Employees
• Parking Paid for by the Company
• Continuous customer service and retail product training
• Opportunities to grow in our Company and the spa industry
• Generous discounts and opportunities to enjoy services and products
• Paid CE and/or Licensure
• Sign-On Bonus
• Flexible Scheduling
• Recognition Program
• Team Building
• Employee Discounts