Spa Manager

• Responsible for the successful opening and operation of the Spa
• Directs spa team members, services, products and environment to ensure an exceptional Spa experience resulting in repeat visits, progressive sale of products and services
• Ensure and maintain compliance with all ordinances, laws and other communicated expectations
• Effectively identifies and positions the Spa for the specific target market
• Consistently delivers positive, courteous and professional guest service
• Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department
• Maintains all licenses required for the position and ensures all spa staff maintains required licenses/certifications
• Oversee scheduling, daily work assignments, performance and guest interaction of Spa team members
• Ensures appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness
• Investigates and resolves guest situations
• Prepares and processes daily reports, identifies trends or other points of significance to optimize revenue
• Orders supplies and inventory to set up retail displays
• Develops new ideas to promote additional revenue generation
• Meets with vendors in accordance with established purchasing guidelines
• Stays abreast of current trends and practices within area of responsibility
• Participate, collaborate and assist Patron Services
• Exhibits passion for the hospitality and gaming experience of our guests
• Ensure that all vendors are licensed in compliance with licensing requirements of TGA
• Assure all promotions (if any) are in compliance with regulatory requirements
• Builds relationships inside and outside of their department / team
• Models for the team, a strong work ethic
• Identifies ways to improve workflows and processes
• Proactively shares guest feedback with executive management and peers
• Seeks to share and improve processes and workflows based on guest feedback
• Embraces “Keys to Success” initiative to provide upward mobility to Yakama Tribal members

• High School Diploma or GED required
• Bachelor's degree (B. A.) from four-year College or University
• or five to seven years related experience and/or training
• or equivalent combination of education and experience
• Must obtain and hold a Class III gaming license while employed
• complete an annual background check with TGA
• Strong entrepreneurial spirit and passion for spa is a must
• Highly motivated, energetic individual with demonstrated /proven track record of achievements exceeding revenue objectives
• Excellent multi tasking skills
• exceptional time management skills
• effective communication skills
• very high level of organizational and interpersonal skills
• Ability to read and interpret documents and related industry and safety documents
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals geometry and trigonometry
• Prior knowledge and experience on Spa Management Systems is highly preferred
• Must have a high level working knowledge of Microsoft applications specifically Word and Excel

Prior knowledge and experience on Spa Management Systems is highly preferred

• Health package that includes Paid Medical & Dental
• minimum cost Family Plan
• minimal cost Vision Plan
• 401k Retirement and Life Insurance
• Team Member incentives that include Paid Leave and Paid Holidays