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The Spa Manager at W Edinburgh has overall responsibility for ensuring the success of all aspects of the operation at our AWAY Spa and FIT Gym, including all treatments, our thermal experience, programming coordination, reservations and health and safety.
Job Responsibility:
Be highly knowledgeable about all products and treatments offered on-property, and ensure your team are experts at their job
Maintain the highest levels of cleanliness, health and safety
Design and implement the department’s policies, standards and procedures
Manage all aspects of the team, including payroll, training, recruitment, performance and discipline
Devise steps of service and train all staff accordingly
Develop teamwork throughout your team
Work in collaboration with all heads of departments to ensure a successful hotel operation
Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Requirements:
Passion for their role
A keen interest in continuous professional learning and development, both for themselves and their team
Natural leadership skills
Strong organization and multi-tasking skills
Sophisticated communication skills
Business acumen
Previous experience working in five star, luxury hotels and spas
A positive mindset
A genuine passion for working in hospitality
What we offer:
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world