Spa Manager

• Understands market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps
• Ensures the training of the Spa staff to exceed standards
• The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa
• Able to communicate on all levels with staff, colleagues and management and conveys clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale
• Works closely with Engineering to maintain quality and mechanical operation of all Spa equipment
• Oversees the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
• Able to understand and implement emergency response procedures and respond properly in any hotel/ spa emergency to assure staff and guest safety

• Bachelor’s Degree in Hospitality Management, Business Administration, Wellness Management, or related field preferred
• Professional certification in Spa Management, Aesthetics, Cosmetology, or Wellness Therapy is an advantage
• Minimum 5–7 years of experience in spa or wellness operations
• At least 2–3 years in a supervisory or managerial role within a luxury or 5-star hotel environment
• Strong knowledge of spa treatments, wellness therapies, and luxury service standards
• Experience with spa booking and POS systems
• Ability to manage budgets, P&L statements, inventory, and cost control
• Understanding of health, safety, and sanitation regulations
• Deep understanding of luxury guest expectations and personalized service
• Strong conflict resolution and problem-solving skills
• High level of professionalism, grooming, and presentation
• Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
• Excellent reading, writing, and oral proficiency in English language
• Must be able to speak, read, and write Bahasa Malaysia
• Must have the right to work in Malaysia

Professional certification in Spa Management, Aesthetics, Cosmetology, or Wellness Therapy is an advantage

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals