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Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Job Responsibility:
Supervising and coordinating activities of employees delivering spa services
Ensuring guest and employee satisfaction
Achieving the operating budget
Assumes the responsibilities of the Spa Director in his/her absence
Ensures all employees have the proper supplies, equipment and uniforms
Comprehends budgets, operating statements and payroll progress reports
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals
Sets a positive example for guest relations
Interacts with guests to obtain feedback
Handles guest problems and complaints
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings
Strives to improve service performance
Solicits employee feedback
Ensures employees understand expectations and parameters
Brings issues to the attention of the department manager and Human Resources
Observes service behaviors of employees and providing feedback
Participates in employee progressive discipline procedures
Participates in an on-going employee recognition program
Reviews comment cards and guest satisfaction results with employees
Supports a Spa orientation program for employees
Supervises on-going training initiatives and conducting training when appropriate
Establishes and maintains open, collaborative relationships with employees
Celebrates successes and publicly recognizes the contributions of team members
Ensures property policies are administered fairly and consistently
Assists the Spa Director in managing the day-to-day operations of the spa
Requirements:
High school diploma or GED
2 years experience in the spa, guest services, or related professional area