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Be the friendly face and calming presence that shapes every guest’s spa journey. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces – all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week.
Job Responsibility:
Welcome spa guests with warmth and professionalism
Manage bookings and guest queries using digital systems
Provide guidance on treatments, facilities, and products
Maintain immaculate spa and relaxation areas
Support therapists with operational needs
Prepare treatment spaces and ensure a calming environment
Handle payments, check-ins/outs, and admin tasks
Deliver exceptional hospitality aligned with brand values
Requirements:
Previous customer service or front-of-house experience
Confident using booking systems and computers
Genuine interest in wellness or hospitality
Excellent communication skills
Strong organisation and time management
Calm, guest-focused approach
Digital literacy with booking/admin systems
Proactive problem-solving
Ability to work independently and in a team
Nice to have:
Experience in a spa or leisure environment
Knowledge of treatments or spa products
First Aid certification
What we offer:
£12.60 per hour + share of hotel tips
People-centric working environment
Learning and progression opportunities
28 days holiday (increasing to 29 days after 1 year)
Long service scheme: free stay after year one!
40% off food, drinks & hotel services while on shift
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